Ibrahim Amoaka
Forney,TX
Summary
Accomplished Housekeeping Supervisor with a proven track record at Binaba Community Hospital, enhancing guest relations and cleanliness standards. Expert in housekeeping knowledge and customer service, demonstrated by effective team leadership and a commitment to continuous improvement. Achieved significant improvements in guest satisfaction and operational efficiency through strategic staff training
Overview
38
38
years of professional experience
Work History
Housekeeping Supervisor
Binaba Community Hospital
05.1990 - 09.2018
- Placed orders for housekeeping supplies and guest toiletries.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Managed laundry sorting, washing, drying, and ironing.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Evaluated employee performance and developed improvement plans.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Unarmed Security Officer
Zebilla Hospital
11.1980 - 10.1990
- Responded quickly to incidents and assessed active situations for security concerns.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Patrolled commercial property and associated parking garage.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
Education
High School Diploma - General Studies
Kusanaba High School
Kusanaba, Ghana08.1978
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
Timeline
Housekeeping Supervisor
Binaba Community Hospital
05.1990 - 09.2018
Unarmed Security Officer
Zebilla Hospital
11.1980 - 10.1990
High School Diploma - General Studies
Kusanaba High School
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