Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Timeline
Generic
IBRAHIM B AMADOU
Open To Work

IBRAHIM B AMADOU

Dallas,TX

Work Preference

Desired Job Title

Desktop Support Lead EngineerDesktop Support SpecialistField Technician / Infrastructure Contractor

Work Type

Full TimeContract WorkConsulting

Location Preference

RemoteHybridOn-Site
Location: Dallas, TX, USDallas, TXHouston, TXAustin, TXOmaha, NE
Open to relocation: Yes

Salary Range

$90000/yr - $200000/yr

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionPaid sick leave401k matchCareer advancement4-day work weekStock Options / Equity / Profit SharingPaid time offCompany CulturePersonal development programsTeam Building / Company Retreats

Summary

Cloud Support–focused Engineer with 6+ years of enterprise IT experience supporting Linux/Windows systems, networking, and AWS cloud infrastructure. Strong background in troubleshooting, incident response, and customer-facing technical support across production environments. Hands-on experience with EC2, VPC, IAM, S3, RDS, CloudWatch, Lambda, and Terraform. AWS Certified Solutions Architect with a customer-obsessed mindset and a passion for operational excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Desktop Support Lead Engineer

PepsiCo
Dallas, TX
02.2023 - Current
  • Troubleshoot and resolve complex infrastructure and system issues in enterprise environments
  • Supported incident response and root cause analysis, improving system uptime by ~30%
  • Administered Active Directory IAM, access controls, and security best practices
  • Partnered with IT and operations teams to improve service reliability and customer experience

Desktop Support Specialist

AkzoNobel
High Point, NC
07.2020 - 01.2023
  • Provided Tier 2 support for Windows systems and enterprise users
  • Troubleshot LAN/WAN/VPN connectivity and endpoint security tools
  • Maintained documentation, asset management, and support procedures

Field Technician / Infrastructure Contractor

Freelance
North Carolina
06.2017 - 05.2020
  • Installed and supported network infrastructure (switches, routers, structured cabling)
  • Performed server installs, rack/stack, and on-site troubleshooting
  • Delivered hands-on customer support across multiple industries

Education

Bachelor of Science - Information Technology

North Carolina A&T State University
Greensboro, NC
12.2019

A.S. - Information Systems

Guilford Technical Community College
Jamestown, NC
12.2016

Skills

  • AWS Services: EC2, VPC, S3, RDS, IAM, Lambda, CloudWatch, Auto Scaling
  • Infrastructure as Code: Terraform
  • Operating Systems: Linux, Windows
  • Networking: TCP/IP, DNS, DHCP, VPNs, Subnetting
  • Monitoring & Incident Response: Metrics, alarms, root cause analysis
  • Support & Operations: Troubleshooting, ticket escalation, documentation (ServiceNow)

Certification

AWS Certified Solutions Architect – Associate

Languages

French
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Desktop Support Lead Engineer

PepsiCo
02.2023 - Current

Desktop Support Specialist

AkzoNobel
07.2020 - 01.2023

Field Technician / Infrastructure Contractor

Freelance
06.2017 - 05.2020

Bachelor of Science - Information Technology

North Carolina A&T State University

A.S. - Information Systems

Guilford Technical Community College