Ibrahim Baoko
Arlington,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Delivery Associate
UTZ Brands
Fort Worth, TX
01.2024 - 11.2025
- Delivered UTZ products to various grocery store establishments
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Assisted with warehouse operations, including inventory management and order fulfillment tasks as needed.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
- Operated delivery vehicles to ensure timely and safe transportation of products.
- Managed inventory levels, verifying accuracy during loading and unloading processes.
Customer Service Representative
Genpact
Richardson
03.2023 - 11.2023
- Handled inbound customer calls and chat interactions, processed payments, assisted customers with dispute filings, and documented customer payment interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Apartment Maintenance
Certified Staffing LLC
Fort Worth
11.2022 - 03.2023
- Ensured properties were neat and arranged, and prepared units with new equipment before tenants moved in.
- Contributed to successful completion of major maintenance projects, coordinating closely with technical specialists for optimal results in minimal timeframes.
- Overseen preventive maintenance schedules proactively addressing potential issues before they escalated into larger problems.
Customer Service Representative
Etech
Dallas
10.2021 - 04.2022
- Assisted customers with a warm and professional attitude, handled emails and calls, maintained customer records, and resolved product or service problems.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative/Dispatcher
Dialog Direct
Fort Worth
06.2018 - 09.2021
- Answered general questions, resolved customer information and complaints, scheduled appointments for roadside assistance, and provided ETA on dispatch.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Agent
CONSENSUS
North Richland Hills
01.2017 - 03.2018
- Answered user inquiries regarding computer software or hardware operation, provided information about products or services, and handled orders and complaints.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Delivery Specialist
CONNS ELECTRONICS
Dallas
05.2016 - 11.2016
- Packaged, sealed, labeled, and prepared materials for shipping using various work devices.
Forklift Operator
VISION AUTOMOTIVE
Arlington
07.2015 - 02.2016
- Handled shipping and receiving, inspected product load for accuracy, and ensured timely delivery.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Customer Service Agent
SPECTRUM
Irving
08.2013 - 05.2015
- Provided information about products or services, handled orders, and managed customer complaints.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Implemented electronic billing options for customers, reducing paper waste and promoting eco-friendly practices within the company.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
Education
Engineering -
WESTERN TEXAS COLLEGE
Snyder, TX04.2010
High School Diploma -
MANSFIELD SUMMIT HIGH SCHOOL
Arlington, TX06.2008
Skills
- Manufacturing
- Order Entry
- Customer service (5 years)
- Cold calling
- Loading and unloading
- Package handling
- Deadline Adherence
- Vehicle Maintenance
- Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Time Management
- Heavy Lifting
- Attention to Detail
- Positive Attitude
- Dispatch Communication
- Active Listening
- Excellent Communication
- Multitasking Abilities
- Documentation
- Dispatch
- Clerical Support
- Vehicle loading
- GPS navigation
- Deadline adherence
- Route planning
- Fuel efficiency
- Vehicle maintenance
Languages
French
Native or Bilingual
Timeline
Delivery Associate
UTZ Brands
01.2024 - 11.2025
Customer Service Representative
Genpact
03.2023 - 11.2023
Apartment Maintenance
Certified Staffing LLC
11.2022 - 03.2023
Customer Service Representative
Etech
10.2021 - 04.2022
Customer Service Representative/Dispatcher
Dialog Direct
06.2018 - 09.2021
Customer Service Agent
CONSENSUS
01.2017 - 03.2018
Delivery Specialist
CONNS ELECTRONICS
05.2016 - 11.2016
Forklift Operator
VISION AUTOMOTIVE
07.2015 - 02.2016
Customer Service Agent
SPECTRUM
08.2013 - 05.2015
High School Diploma -
MANSFIELD SUMMIT HIGH SCHOOL
Engineering -
WESTERN TEXAS COLLEGE