IBRAHIM DEMBELE
Charlotte,USA
Overview
10
10
years of professional experience
Work History
Intern
North Carolina Department of Revenue
Raleigh, NC
05.2024 - 07.2024
- Utilized ITAS software, the principal tool used at the NCDOR to track payment systems
- Assisted taxpayers with various tax issues at the front counter
- Prepared tax penalty waivers and declines based on taxpayer compliance status / standards
- Activated and declined payment plans for taxpayers based on Project RO-1033
- Verified taxpayer information against NCDOR system records to process transactions
Research Officer
Student Research Project
Charlotte, NC
01.2024 - 05.2024
- Investigated the feasibility of establishing a Major League Baseball (MLB) franchise in Charlotte, NC
- Conducted a comprehensive literature review on the economic and social impacts of professional sports teams
- Analyzed demographic and economic data to assess Charlotte's market potential
- Evaluated infrastructure requirements and potential locations for a new stadium
- Conducted interviews and surveys to gauge community support and potential fan base
- Collaborated with a team member to compile findings and present recommendations
Assistant Manager
Papa John's Pizza
Baltimore, MD
02.2018 - 12.2019
- Provided phone customer service, demonstrating excellent communication skills in resolving product and consumer complaints
- Coordinated orders to expedite food from the kitchen according to cook time and delivery time
- Trained newly hired staff on the process of preparing and cooking pizza
- Conducted routine stock checks of goods on a daily and monthly basis
- Awarded Papa John's Best Employee of the Month, February 2019
Relationship Banker
Housing Bank
Ivory Coast
05.2014 - 01.2017
- Supported clients with financial needs and identified opportunities for cost savings
- Educated customers on banking products and services, enhancing satisfaction and retention
- Used customer portfolio and data to recognize and follow up on existing and future client need
- Processed transactions on approved devices / computers
Education
Bachelor of Science - Economics
University of North Carolina
Charlotte, NC05.2024
Associate of Arts - Economics
Community College of Baltimore County
Baltimore, MD05.2021
Skills
- ITAS
- ForecastX
- Stata
- Inventory Report
- Market Analysis
- Team Leadership
- Research Skills
- Client / Vendor Relationship Management
- Effective Communication and Presentation
- Ms Office Suite (Word, Excel, PowerPoint, Teams)
Timeline
Intern
North Carolina Department of Revenue
05.2024 - 07.2024
Research Officer
Student Research Project
01.2024 - 05.2024
Assistant Manager
Papa John's Pizza
02.2018 - 12.2019
Relationship Banker
Housing Bank
05.2014 - 01.2017
Bachelor of Science - Economics
University of North Carolina
Associate of Arts - Economics
Community College of Baltimore County