Ibrahim Drissi
Lakewood,OH
Summary
Results-driven Information Technology professional with over 4 years of experience in network management and security. Expertise in Aruba/HP and Cisco routing and switching, complemented by strong skills in network monitoring and SD-WAN technology. Currently pursuing AWS Certified Solutions Architect Associate and AWS Certified Advanced Networking Specialty certifications to enhance cloud proficiency. Recognized for delivering efficient results through exceptional communication, teamwork, and adaptability, with a focus on network security and system troubleshooting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Infrastructure Analyst I
Synthomer
Beachwood, USA
01.2022 - Current
- Oversee global network infrastructure management as part of a team while concurrently managing multiple security responsibilities.
- Manage and maintain network infrastructure, including routers, switches, and wireless access points.
- Complete daily monitoring using PRTG, AKIPS, and libreNMS to ensure uptime and reliability.
- Troubleshoot and resolve network issues related to performance and security incidents.
- Maintain documentation and network diagrams.
- Collaborate with other IT team members to support projects while fulfilling business needs.
- Ensure the security of the company's data and assets by performing security tasks on the Trellix SASE platform.
- Stay up to date with the latest emerging technologies to continuously improve the company's security posture and network performance.
IT Help Desk Intern
Synthomer
01.2021 - 01.2022
- Served as the first point of contact with end users through the phone, ticketing system, or emails, to resolve their technical issues
- Manage software and hardware inventory
- Manage Active Directory (AD), user account creation, and troubleshooting
- Work on a project to upgrade operating systems and deploy them for users
- Manage, update, resolve tickets in a timely manner
- Answer users' phone calls and assist them with any technical issues they encounter
- Assist senior IT team members with project tasks
Assistant Manager
Amazon
Akron, USA
01.2020 - 01.2021
- Assist in logistic operations on ship dock, help staff, coach, and train associates
- Support shipping clerk to ensure all loads go on time
- Make important decisions based on data, ensuring a successful shift
- Named associate of the month October, November, and December 2020
- Worked on side projects to improve the shift's workflow and quality
Warehouse Associate
Amazon
Euclid, USA
01.2019 - 01.2020
- Operated forklift to load containers into trailers
- Organize packages according to their destinations to ensure timely delivery to customers as promised
- Train new hires, who evolved to occupy critical roles on ship dock
Machine Operator
Universal Grinding Corporation
Cleveland, USA
01.2018 - 01.2019
- Operated a centerless grinding machine to grind diverse types of cylindric pieces according to specific diameters
- Performed troubleshooting whenever problems occur with the machine or the piece being grinded, which improved my skills when setting up the machine in the first place
- Run different quality tests, ensuring that the work matches the costumer's expectations
- Operated forklift to move materials safely, which helped in speeding the workflow in the shop
Education
Bachelor of Science - Network Operations and Security
Western Governors University
Salt Lake City, Utah07.2023
Associate of Applied Business Degree - Information Technology
Cuyahoga Community College
Parma, OH08.2021
Skills
- Router and Switch Configuration
- Skilled in Wireless Systems
- PRTG Network Monitoring
- Network Traffic Analysis - Wireshark -
- Understanding of TCP/IP Suite
- Network infrastructure management
- Performance monitoring tools
- Cybersecurity best practices
- Cherwell Ticketing System
- Fundamentals of Windows Server Administration
- Network architecture design
- Vendor management
- Disaster recovery planning
Affiliations
Phi Theta Kappa Honor Society, Cuyahoga Community College
Certification
- AWS Certified Cloud Practitioner, 07/01/2023.
- CCNA, 05/01/2023.
- CompTIA Project+, 02/01/2023.
- CompTIA Security+, 09/01/2023.
- CompTIA Network+, 07/01/2022.
- CompTIA A+, 05/01/2022.
- ITIL Foundation Certificate in IT Service Management, 03/01/2022.
- Short-Term Certificate: Cisco Switching and Routing, 05/01/2020.
Technical Skills Languages
Experience in configuring routers and switches, Hands-on experience with wireless technology, Proficient in PRTG and Wireshark, Understanding of the TCP/IP suite, Experience with Active Directory, Knowledgeable with Cherwell Ticketing System, Basic skills in Python and Windows Server Administration, Arabic, Fluent, French, Fluent
Languages
French
Professional
Arabic
Native/ Bilingual
Timeline
Infrastructure Analyst I
Synthomer
01.2022 - Current
IT Help Desk Intern
Synthomer
01.2021 - 01.2022
Assistant Manager
Amazon
01.2020 - 01.2021
Warehouse Associate
Amazon
01.2019 - 01.2020
Machine Operator
Universal Grinding Corporation
01.2018 - 01.2019
Bachelor of Science - Network Operations and Security
Western Governors University
Associate of Applied Business Degree - Information Technology
Cuyahoga Community College
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