Summary
Overview
Work History
Education
Skills
Timeline
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Ibrahim hussien

arlington,TX

Summary

Knowledgeable valet driver with strong background in providing exceptional customer service in high-paced environments. Successfully managed vehicle parking and retrieval operations, ensuring safety and satisfaction of clients. Demonstrated skill in efficient time management and effective communication, consistently enhancing guest experiences.

Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Crew Member

Dunkin Donuts
05.2024 - 07.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.

Valet

Loews Hotels
10.2023 - 04.2024
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
  • Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
  • Answered guest's questions about property amenities and services.
  • Located and retrieved vehicles quickly to minimize customer wait times.

Manager on Duty

Salaama Restaurant
06.2022 - 04.2023
  • As the Manager on Duty at Salaama Restaurant, I oversee the daily operations, ensuring that our guests receive impeccable service and an enjoyable dining experience
  • My responsibilities include supervising the staff, managing customer relations, and maintaining the restaurant's high standards of quality and cleanliness
  • I also handle scheduling, inventory management, and coordinate with the kitchen to ensure that food and service delivery is seamless
  • My role is pivotal in creating a welcoming atmosphere and ensuring that every detail aligns with Salaama Restaurant's commitment to excellence
  • Supervise Staff: Oversee all restaurant staff, ensuring proper uniform and adherence to service standards
  • Conduct pre-shift meetings to update the team on menu changes and customer service objectives
  • Customer Service: Act as the primary point of contact for customer inquiries and complaints, resolving issues with a focus on customer satisfaction
  • Ensure guests receive high-quality service and a memorable dining experience
  • Sales Monitoring: Track daily sales and manage cash flow
  • Ensure all financial transactions are accurately recorded and handled securely
  • Inventory Management: Oversee inventory levels, including food, beverages, and supplies
  • Coordinate with suppliers and manage orders to maintain stock availability and cost control
  • Safety and Cleanliness: Ensure compliance with health and safety regulations
  • Maintain a clean and organized environment in both dining and back-of-house areas
  • Staff Training and Development: Train new hires on restaurant protocols and continuously develop the skills of existing staff through regular feedback and performance reviews
  • Schedule Management: Create and manage staff schedules to ensure adequate coverage during all operating hours while controlling labor costs
  • Promotions and Marketing: Collaborate with marketing to promote the restaurant
  • Participate in the creation and launch of promotions and special events to attract new customers
  • Reporting: Compile and analyze performance data to prepare reports for upper management on sales, labor, and operational efficiency

Education

Bachelor of Science - Sports Medicine

The University of Texas At Arlington
Arlington, TX
05-2028

Skills

  • Customer Service
  • Time Management
  • Patience and composure
  • Vehicle handling expertise
  • Clean Driving Record
  • Efficient work ethic
  • Problem-Solving
  • Sales and Marketing

Timeline

Crew Member

Dunkin Donuts
05.2024 - 07.2024

Valet

Loews Hotels
10.2023 - 04.2024

Manager on Duty

Salaama Restaurant
06.2022 - 04.2023

Bachelor of Science - Sports Medicine

The University of Texas At Arlington

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Ibrahim hussien