Ibrahim Kamara
Columbus,OH
Summary
Motivated and disciplined Criminal Justice graduate with an Associate of Science in Criminal Justice seeking a position as a Customs and Border Protection Officer. Possesses foundational knowledge of criminal law, immigration enforcement principles, and public safety procedures. Demonstrates strong attention to detail, sound judgment, report writing skills, and the ability to interact professionally with diverse populations. Committed to enforcing federal laws, protecting national security, and upholding the highest standards of integrity and professionalism.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
10.2023 - 12.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, effectively managing emergency situations.
- Collaborated with local law enforcement to enhance security protocols and response strategies.
- Trained new security staff on procedures, policies, and best practices for incident prevention. Conducted routine patrols to ensure safety and security of assigned areas
- Observed and identified suspicious activity and reported findings in accordance with established procedures
- Completed detailed incident reports and maintained accurate activity logs
- Enforced rules and regulations while maintaining professionalism and situational awareness
- Responded appropriately to emergencies and followed chain-of-command protocols
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Customer Service Associate
Unity Scotland USA
01.2020 - 08.2023
- Assisted customers in resolving inquiries, ensuring efficient and satisfactory service experiences.
- Managed customer accounts, updating information to maintain accurate records and improve service delivery.
- Trained new staff on company policies and customer service protocols to enhance team performance.
- Collaborated with cross-functional teams to streamline communication processes, improving response times.
- Addressed escalated issues with professionalism, fostering positive relationships and customer loyalty.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Led team project to revamp customer service training program, resulting in more effective on boarding.
- Increased team productivity with effective communication and coordination of tasks. Interacted daily with members of the public in a fast-paced and high-pressure environment while maintaining professionalism and composure
- Enforced policies and procedures to maintain safety, order, and compliance
- Identified potential conflicts and used De-escalation techniques to resolve issues calmly and effectively
- Observed surroundings and reported concerns or incidents accurately to supervisors
- Prepared clear and accurate written documentation when required
- Demonstrated reliability, punctuality, attention to detail, and strong work ethic
- Managed approximately 30 incoming calls. emails and faxes per day from customers.
Education
Associate of Science - Criminal Justice
Columbus State Community College
Columbus, Ohio, OHSkills
- General security
- Physical fitness
- Crisis intervention training
- Surveillance and Observation
- Incident Documentation and Report Writing
- Conflict Resolution and De-escalation
- Decision-Making Under Stress
- Professional Ethics and Integrity
- Teamwork and Chain of Command
- Physical Endurance and Reliability
Certification
- CPR / First Aid
- FEMA Emergency Management Training
Languages
English
Timeline
Security Officer
Allied Universal Security Services
10.2023 - 12.2025
Customer Service Associate
Unity Scotland USA
01.2020 - 08.2023
Associate of Science - Criminal Justice
Columbus State Community College