Ibrahim Mohamed

• Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
• Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
• Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customers.
• Focused customer relations professional skilled, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
• Skilled in building bridges and cementing connections with client accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving security objectives with consistency. Service-driven team player with record of providing high-quality support.
• Proactive working at multiple sites with expertise delivering support services and resolving customer complaints and safety concerns. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems and computer software plus CCTV applications, taking orders and updating documentation.
• Motivated Customer Service in Security with over 7-8 years of Security experience in fast-paced, environments. Driven and proven successful at achieving established targets and goals. Personable and professional communicator with fluency in English.
• Friendly Customer service skills with 7-8 years of dedicated customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.
• A Securit guard Customer Service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding clients desires and providing customized solutions to build safe secure Environment.
• Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems. Effective at operating within regulations and department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.