Ibrahim Mohammed

Home Furnishing Consultant

Raymour & Flanigan Furniture and Mattress Store

11.2009 - Current

Updated customers on scheduled deliveries of furniture to homes.
Researched furniture materials and suggested pieces to clients based on budget and want.
Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
Followed up with clients after installation and delivery to gauge customer satisfaction.
Maintained detailed files on past transactions and designs for budget and future reference.
Displayed past designs and purchases to new clients to assist with creative process.
Communicated with clients to find and design layout best suited for client needs and location.
Consulted on design of model homes for furniture placement based on layout and lighting.
Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
Provided exceptional customer service by resolving issues quickly and professionally, contributing to a positive shopping experience for all customers.
Trained new team members on company processes, products, and showroom layout to ensure they are prepared for client interactions from day one.
Coordinated with suppliers to ensure timely delivery of products while managing client expectations throughout the ordering process.
Performed cash, card, and check transactions to complete customer purchases.
Provided exceptional services and pleasant shopping experiences to retail customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Used in-store system to locate inventory and place special orders for customers.
Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Recommended complementary purchases to customers, increasing revenue.