IBRAHIM SABAH HADDAD
Jacksonville
Summary
Results-driven HOA and Community Management professional with 8+ years of experience in regulatory compliance, budgeting, service provider coordination, and board reporting. Proven ability to manage large-scale residential communities while ensuring financial transparency and operational efficiency. Eager to bring structured compliance expertise and community-focused management approach to a U.S.-based association or property management company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sr. Portfolio Manager
EXPO City Dubai – DuaSatu Management Company
04.2025 - 02.2026
- Managed a portfolio of residential communities, ensuring operational efficiency, financial performance, and regulatory compliance.
- Served as primary liaison to Boards of Directors, advising on governance, budgeting, and policy implementation.
- Prepared and presented board meeting packages, including financial reports, management updates, and vendor recommendations.
- Facilitated board meetings and Annual General Meetings (AGMs), ensuring compliance with governing documents and regulatory standards.
- Oversaw annual budgets, service charge planning, and vendor contracts in alignment with board directives.
Portfolio Manager – Master Communities
Kaizen Owners Association Management Services
03.2022 - 12.2024
- Manage a portfolio of master communities, ensuring effective operational, financial, and administrative management.
- Oversee daily operations of common areas, facilities, landscaping, and community services.
- Coordinate with facility management teams and service providers for quality delivery.
- Prepare and manage service charge budgets, and reserve studies in compliance with RERA.
- Act as the primary point of contact between Kaizen, Owners Associations, unit owners, developers, and regulatory authorities.
- Ensure all communities are managed in strict adherence to Law No. (6) of 2019 concerning Jointly Owned Properties in Dubai.
- Oversee the preparation and presentation of management reports to Boards and developers on quarterly basis.
- Foster strong community relationships through events, surveys, newsletters, and awareness campaigns.
- Supervise a team of community managers, administrators, and support staff.
- Leverage Kaizen’s proprietary tech platforms and digital tools for operational efficiency.
- Work closely with Dubai Land Department (DLD), Real Estate Regulatory Agency (RERA), and Dubai Municipality (DM) to ensure alignment with legal, health, and safety requirements.
Lessing Manager: EPICO Portfolio
EPICO – Emirates Property Investment Company
01.2018 - 02.2022
- Develop and implement leasing strategies to maximize occupancy and rental income.
- Conduct market research and rental rate benchmarking across Abu Dhabi.
- Oversee tenant onboarding, lease negotiations, renewals, and terminations.
- Maintain strong tenant relationships to improve retention.
- Displays a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts.
- Maintains company’s customer service and sales standards.
- Handling 37 Building of the company portfolio and finding the best opportunities to maintain the occupancy of these buildings.
- Directly reporting to GM and providing daily and weekly report in terms of Leasing updates, Occupancy, KPI and achievements.
Community Manager: Al Reef Villas
Manazel Specialists Real Estate
03.2013 - 09.2017
- Handling the Customer Care, Calls Center, Sales & Leasing, Collection and Operation Depts.
- Ensure each department operates in compliance with all legal requirements.
- Responsibility for the day to day operation to the standards of the community.
- Coordinating with ADM with all the approvals and handover required in order to complete the handover process smoothly.
- Ensure that all agreed control procedures are followed through in each department.
- Achieving the agreed business plan and budgets.
- Full responsibility for ensuring the highest standards of service and the ability to provide top skills in customer care and the highest standards of it.
- Responsibility for setting up management systems to ensure consistent efficient comprehensive controls, reporting and analysis for existing and future growth of the community.
- Ensuring that all departments operate within agreed budgets and achieve agreed targets.
Sr. Business Sales Officer – Small & Medium Business Dept.
Etisalat Telecommunication
03.2008 - 03.2013
- Visiting potential customers to prospect for new business.
- Handling business relationships with existing customers.
- Representing the organization at telecommunications events and exhibitions with related to SMB.
- Negotiating variations in price, products and specifications of other competing organizations with managers.
- Manages, coordinates delivery of products, services and solutions to customers.
- Manages and coordinates the technical complaint handling process to solve customer concerns/issues in a prompt and efficient way.
- Establishes and maintains relationships with customer’s respective organization and maintains integrity with all internal and customer related responsibilities.
- Resolves issues or escalates if required and highlights implications to the project deliverables/outcome.
Education
Higher Diploma - Banking and Financial Studies (ICB), Associated Institute of the Canadian Bankers (AICB)
Emirates Institute of Banking and Financial Studies
01-2010
Certificate - Hardware and software Microsoft
Compubase Institute
01-2005
Diploma - Computer Science & Management Information System
Emirates College of Technology
01-2004
Higher Secondary School - High School Certification /science
01-2002
Skills
- Effective concentration in high-stress situations
- Reliable team contributor
- Effective interpersonal and communication skills
- Able to develop and implement new Business Relationships
- Well acquainted in any new environment and adopt accordingly
- Innovative and with flexible, successfully performing different job responsibilities
- Willingness to learn & ability to successfully handle multiple tasks while under pressure
- Comprehensive problem solving
Certification
M-100
LANGUAGE SKILLS
Good command of Written & Spoken English & Arabic
Interests
- Gym Workouts
- Team Sports
- Horseback Riding
- Playing Sports
- Video Gaming
Timeline
Sr. Portfolio Manager
EXPO City Dubai – DuaSatu Management Company
04.2025 - 02.2026
Portfolio Manager – Master Communities
Kaizen Owners Association Management Services
03.2022 - 12.2024
Lessing Manager: EPICO Portfolio
EPICO – Emirates Property Investment Company
01.2018 - 02.2022
Community Manager: Al Reef Villas
Manazel Specialists Real Estate
03.2013 - 09.2017
Sr. Business Sales Officer – Small & Medium Business Dept.
Etisalat Telecommunication
03.2008 - 03.2013
Certificate - Hardware and software Microsoft
Compubase Institute
Diploma - Computer Science & Management Information System
Emirates College of Technology
Higher Secondary School - High School Certification /science
Higher Diploma - Banking and Financial Studies (ICB), Associated Institute of the Canadian Bankers (AICB)
Emirates Institute of Banking and Financial Studies
PERSONAL PROFILE
- Year of birth: 1985
- Nationality: Lebanon
- Languages: Arabic (Native), English (Advanced), Spanish (Beginner)
- Marital Status: Married
- Driving License: Yes