Ibrahim Soulama
Washington,DC
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Universal Banker
M&T Bank
Washington, DC
11.2022 - Current
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Prepared loan documents for review and approval by bank management.
Customer Care Representative
Eagle Bank and Trust
Washington, DC
04.2022 - 10.2023
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Gathered customer feedback to suggest improvements for products and services.
- Identified opportunities to upsell additional services when appropriate.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
Universal Banker
United Bank
Washington, DC
01.2021 - 04.2022
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Assisted customers with online banking setup and troubleshooting issues.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Received incoming wires from other financial institutions into customer accounts.
- Educated customers about the features of different types of bank accounts available.
Education
AWS - Cloud Certification -
George Mason University
Fairfax, VA01-2023
Associate of Science - Economics
University of Ouaga
Burkina Faso06-2006
BBA - Accounting And Business Management
CEFIG
Burkina Faso06-2004
Skills
- Asset Allocation
- Retirement planning
- Loan Processing
- Wealth Management
- Tax knowledge
- Customer Needs Assessment
- Transaction Processing
- Payment Processing
- Wire Transfers
- Deposit processing
Languages
French
Native/ Bilingual
Certification
- AWS Cloud Comptia
Affiliations
- Volunteer at DC Mayor's office event at UDC
- Volunteer at Shepherd's Table- Montgomery County Department of Health and Human Services
- Volunteer money mentor program for financial Education for DC Youth
Timeline
Universal Banker
M&T Bank
11.2022 - Current
Customer Care Representative
Eagle Bank and Trust
04.2022 - 10.2023
Universal Banker
United Bank
01.2021 - 04.2022
AWS - Cloud Certification -
George Mason University
Associate of Science - Economics
University of Ouaga
BBA - Accounting And Business Management
CEFIG
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