Ibrahim Waldrop

Dynamic IT Technical Operations Lead with a proven track record at Naitel, excelling in structured cabling and network design. Adept at delivering client-focused solutions and optimizing infrastructure, I leverage strong problem-solving abilities to enhance system performance and reliability. Committed to excellence in technical documentation and preventive maintenance.

• CPI Nonviolent crisis intervention USA 2024-02
• CompTIA A+ certificate USA 2023-02
• Fema course certificate "IS-00706" NIMS Intrastate Mutual Aid an Introduction USA 2019-07
• Fema course certificate "IS-00005.a" An Introduction to Hazardous Materials USA 2019-02
• Fema course certificate "IS-00107.20 FEMA Travel Rules and Regulations USA 2019-02
• Fema course certificate "IS-00100.c" entitled "Introduction to Incident Command System USA 2019-09
• Utility Vehicle training course EM 385-1, section 18, vehicle, machinery and equipment. USA 2019-09
• Fema course certificate "IS-00029.a Public Information Officer Awareness USA 2020-02
• Fema course certificate "IS-00703.a NIMS Resource Management USA 2020-02
• Johns Hopkins University COVID-19 Contact Tracing USA 2020-02
• IS-00102.c Preparing for Federal Disaster Operations USA 2020-02
• Level I Antiterrorism Awareness Training USA 2020-02
• CPR/AED: Adult, Child, Infant+ Standard First Aid BLS USA 2022-04
• OSHA-10 Certificate Outreach Training for General Industry USA 2020-02
• Certificate of training course 40 Hour-HAZWOPER TRAINING COURSE USA 2020-02
• Fema "IS-00200.c" entitled "Basic Incident Command System for Initial Response ". USA 2020-02
• Fema "IS-00700.b" "An Introduction to the National Incident Management System". USA 2020-02
• Fema "IS-00800.c" entitled "National Response Framework, An Introduction ". USA 2020-02

• Phillip, Carrion, RF1 Site Manager, 210-935-1181
• Marcelo, Farall, RF1 Supervisor, 305-776-8463
• Heber, Jimenez, RF1 Supervisor, 786-271-4025

• Assist employees via telephone, email, helpdesk tickets, and in-person requests
• Installation and support for development Pc’s
• Working with Corporate IT to resolve issues
• Install, upgrade, troubleshoot and repair desktop computers and peripherals in a networked environment
• Manage physical stock and inventory
• Creating and supporting user accounts & maintenance
• Experience on cabling and connectivity RJ45, RJ45 jack, switch installation, patch panel installation, cable managing, experience on fiber optic cabling and connectivity, video cameras, satellite, AP, nano configuration.

• Network Configuration and Maintenance:
• Setting up and maintaining network equipment such as routers, switches, and firewalls.
• Ensuring network connectivity and performance across the organization.

• Documentation:
• Maintaining records of hardware and software inventory.
• Documenting configurations, troubleshooting steps, and solutions for future reference.

• Coordinating with external vendors for procurement, repairs, and support services.
• Managing service contracts and warranties for hardware and software.

Proficient in English (Oral and Written), Fluent in Spanish

• Provide support to customers on a variety of IT issues by identifying, researching and resolving technical problems
• Assist users with backing up computer data on network file shares
• Support facility infrastructure and network hardware cabling
• Assist users with backing up computer data on network file shares or external media
• Provide on-site support and troubleshooting of network equipment – router, switch and firewalls
• Responsible for providing post-Help Desk support to field locations in accordance with established policies and procedures
• Work on hard environments to restore mobile communications systems, capable of establishing and maintaining and restoring communications, command and control prior to and immediately after a major disaster as earthquakes, tsunamis, or significant incident.

• Diagnosing and resolving network connectivity issues.
• Monitoring network performance and security, and implementing necessary improvements.

• Enforcing organizational IT policies and procedures.
• Ensuring users adhere to security and usage policies.

• Backup and Recovery:
• Implementing and managing data backup procedures.
• Ensuring data recovery processes are in place and regularly tested.

• Assisting users with software-related questions and training them on new applications.
• Providing remote or on-site technical support to end-users.

• Implementing network security measures, including firewalls, antivirus software, and data encryption.
• Ensuring compliance with organizational security policies and procedures.

• Monitoring system performance and identifying potential issues.
• Proactively addressing performance bottlenecks and system failures.

• Assisting in IT-related projects, such as system upgrades, migrations, and new implementations.
• Collaborating with other IT professionals and departments to ensure seamless project execution.