Ibrahima Diallo
Lawrenceville,GA
Summary
Highly motivated Healthcare Administration professional with a strong work ethic and desire to take on new challenges. Possessing exceptional interpersonal skills, I am adept at building positive relationships with colleagues, patients, and healthcare providers. With the ability to work effectively unsupervised, I am able to take ownership of tasks and projects, delivering results in a timely and efficient manner. I am also known for my adaptability and willingness to learn, quickly mastering new skills and processes. As a healthcare professional, I am committed to improving patient outcomes and providing high-quality care.
Overview
9
9
years of professional experience
Work History
Financial Counselor
Northside Hospital Gwinnett
Lawrenceville, GA
08.2022 - 10.2023
- Performed data entry tasks such as entering patients information into databases accurately.
- Calculated estimated patient responsibility accurately, documented it in the data entry system, and adhered to the Collections Policy to ensure patients are aware of payment due at the time of service.
- Maintained the highest ethical standards by following all HIPAA and Confidentiality requirements
- Verified patients accounts balances and processed payments accordingly.
- Assisted patients with inquiries regarding billing statements and account status.
- Prepared monthly reports summarizing collections activity for management review.
- Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
- Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
Public Health Advisor Level II / Community Engagement Specialist
NYC HEALTH, HOSPITALS Central Office
New York, NY
03.2021 - 03.2022
- Conducted 35 to 40 telephone calls per day with persons diagnosed with COVID-19 to complete case interviews
- Conducted COVID-19 community-based assessments and provided referrals to resources using a trauma- informed, culturally respectful approach that builds trust and facilitates the free sharing of information
- Delivered key contributions toward success by conducting comprehensive interviews with individuals testing positive for COVID-19 and close contacts through home and telephone visits
- Demonstrated perceptiveness and determination, which helped to reduce COVID-19 positivity rates in NYC neighborhoods through mask and resource distribution
- Maintained professionality and efficiency while working closely with leadership.
- Received 40-50 daily phone calls from NYC DOE School Admins about reported positive and suspected positive Covid19 cases for students and staff in their school and creating cases for them in the NYC DOE Situation Room
- Assisted Principals, Assistant Principals and Building Response Team members and leaders for questions and concerns relating to the DOE school health policy for students and staff member situations
Administrative Support Volunteer Care Coordination
New York Presbyterian Lower Manhattan
Manhattan, NY
10.2019 - 03.2020
- Assisted in gathering scheduled discharges from staff and clinical review paperwork management
- Worked in collaboration with others care team members and care providers to help clients achieve best health outcomes
- Regularly Coordinated and communicated with care team members on all care plan activities including referrals, transition care planning
- Assigned denials to the appropriate team
- Tasked clinical documents reviews to Care Managers
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
Store Sales Representative
I-B Fashions
Bronx, NY
03.2015 - 09.2019
- Assisted customers in selecting products based on their individual needs and preferences.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan
- Facilitated positive guest experiences by promptly locating desired items for customers
- Organized store by returning merchandise to proper areas and restocked displays
- Sold merchandise to customers based on needs and preferences
- Educated customers on product and service offerings
- Processed payments using cash registers and credit card machines.
- Organized store displays to promote sales.
Education
Some College (No Degree) - Medical Billing & Coding
Monroe College
The Bronx, NY04.2022
Bachelor of Science - Healthcare Administration
Lehman College of The City University of New York
The Bronx, NY12.2020
Associate of Science - Business Administration
LaGuardia Community College of The City University of New York
Long Island City, NY02.2018
Skills
- Microsoft Office (Word, PowerPoint, Excel, Outlook)
- Electronic Health Record, ( Epic, STARR, RevRunner, Patientco, Allscripts)
- insurance billing experience
- Medical Terminology
- Document retrieval
- Client intake,
- Data entry
- Customer support and assistance
- Financial counseling
- Health Insurance knowledge & Verification
- Payment negotiation
- Community outreach
- Client meetings
- Multitasking
- Organizational skills
- Problem resolution
- Work ethic
- Customer Support
- Payment Negotiation
- Quality Assurance
- Healthcare Policy
- HIPAA guidelines
- Problem-solving abilities
- Friendly
- positive attitude
- Decision-making
- Reliable and trustworthy
Languages
Fulani (Native). French (Professional Working Proficiency)
References
References available upon request.
Timeline
Financial Counselor
Northside Hospital Gwinnett
08.2022 - 10.2023
Public Health Advisor Level II / Community Engagement Specialist
NYC HEALTH, HOSPITALS Central Office
03.2021 - 03.2022
Administrative Support Volunteer Care Coordination
New York Presbyterian Lower Manhattan
10.2019 - 03.2020
Store Sales Representative
I-B Fashions
03.2015 - 09.2019
Some College (No Degree) - Medical Billing & Coding
Monroe College
Bachelor of Science - Healthcare Administration
Lehman College of The City University of New York
Associate of Science - Business Administration
LaGuardia Community College of The City University of New York
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