Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ibrahima Diallo

Atlanta,GA

Summary

Experienced with managing hospitality operations and ensuring exceptional guest experiences. Utilizes leadership and team-building skills to drive high standards of service. Knowledge of optimizing processes to improve efficiency and guest satisfaction.

Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement.

Overview

9
9
years of professional experience

Work History

Hospitality Valet Manager

Evolution Parking and Guest Services
03.2025 - Current
  • Ensured timely vehicle retrieval through effective management of traffic flow within the parking area.
  • Resolved customer complaints or problems to decrease escalation issues to corporate.
  • Inspected equipment to maintain proper functioning during peak activity.
  • Implemented strategies to enable team members to provide quality services to clients.
  • Assigned duties or work schedules to 42 employees for adequate shift coverage.
  • Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
  • Created a safe work environment by regularly reviewing safety procedures, conducting drills, and addressing any hazards promptly.
  • Conducted regular performance evaluations for staff members, providing feedback and coaching as needed to improve overall team performance.
  • Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
  • Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
  • Reduced wait times for customers by implementing efficient vehicle retrieval systems.
  • Proactively addressed potential issues with staffing or equipment before they impacted service quality or customer satisfaction.

HOSPITALITY MANAGER

LAZ Parking
06.2021 - 03.2025
  • Trained 30 staff members.
  • Assigned duties to workers and schedule shifts.
  • Monitored revenue activity of hotel and facility.
  • Organized and coordinated work of staff and convention personnel for meetings to be held at particular facility.
  • Performed marketing and public relations activities.
  • Greeted and registered guests.
  • Developed and implemented policies and procedures for operation of department and establishment.
  • Conferred and cooperated with other managers to ensure coordination of hotel activities.
  • Collected payments and record data pertaining to funds and expenditures.
  • Prepared required paperwork pertaining to departmental functions.
  • Observed and monitored staff performance to promote efficient operations and adhere to facility's policies and procedures.
  • Participated in financial activities, such as setting of room rates, establishment of budgets and allocation of funds to departments.
  • Answered inquiries pertaining to hotel policies and services and resolved occupants' complaints.
  • Interviewed and hired applicants.
  • Met with clients to schedule and plan details of conventions, banquets, receptions and other functions.
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Improved staff performance by providing comprehensive training programs focused on customer service skills.
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Enhanced guest satisfaction by promptly addressing concerns and implementing effective solutions.

Hospitality Valet Manager

Ace Parking
01.2020 - 06.2021
  • Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
  • Created a safe work environment by regularly reviewing safety procedures, conducting drills, and addressing any hazards promptly.
  • Conducted regular performance evaluations for staff members, providing feedback and coaching as needed to improve overall team performance.
  • Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
  • Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
  • Reduced wait times for customers by implementing efficient vehicle retrieval systems.
  • Proactively addressed potential issues with staffing or equipment before they impacted service quality or customer satisfaction.
  • Developed strong relationships with clients by providing courteous and professional service at all times.
  • Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
  • Worked closely with hotel management to coordinate special events requiring additional valet support.
  • Oversaw staff scheduling for 20/30 employees, ensuring adequate coverage during peak periods without sacrificing quality of service.
  • Managed the daily operations of a busy valet service for optimal efficiency and customer satisfaction.
  • Trained new team members in proper valet procedures, ensuring consistent high-quality service.
  • Maintained a clean and organized parking area to ensure quick and easy access to vehicles.
  • Ensured compliance with all local, state, and federal regulations regarding parking and traffic control within the valet area.
  • Enforced safety protocols among staff members to minimize accidents and damages to customer vehicles.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.

Assistant Valet Manager

AAA Parking
01.2019 - 01.2020
  • Communicated clearly with team members and customers, resolved complaints promptly and professionally, handled currency and credit transactions quickly and clearly, and trained other team members to ensure seamless service
  • This position taught me how to be a leader, work hard, and effectively communicate with team members.
  • Improved operational efficiency by streamlining processes and implementing new strategies.
  • Oversaw daily operations, effectively delegating tasks to appropriate team members.
  • Improved customer satisfaction by effectively managing valet parking operations and addressing guest concerns promptly.
  • Analyzed customer feedback 1 once a day to identify areas for improvement in overall service quality.
  • Maintained a clean, organized, and professional working environment for both employees and guests alike.
  • Managed daily cash handling, ensuring accurate accounting of transactions and minimizing discrepancies.
  • Addressed any personnel issues or conflicts promptly, fostering a positive work atmosphere among team members.
  • Conducted regular safety meetings with staff members aimed at reinforcing best practices within the valet parking industry.
  • Monitored inventory of supplies such as uniforms, ticketing materials, and other essential items to maintain optimal stock levels for daily operations.
  • Developed strong relationships with key clients, resulting in repeat business from satisfied customers.
  • Trained new valet team members, emphasizing customer service skills, safety procedures, and efficient work practices.
  • Streamlined valet service efficiency by implementing new training protocols for staff members.
  • Enhanced vehicle security by enforcing strict adherence to safety protocols and guidelines.
  • Collaborated with maintenance teams to ensure proper upkeep of the parking facility, including lighting, signage, and cleanliness standards.
  • Assisted upper management in the development of annual budgets related specifically to valet parking services department expenses.

DRIVEWAY SUPERVISOR/ VALET

AAA Parking
10.2016 - 01.2018
  • I interact with guest as they pull on to the front driveway by greeting them and making sure that they are welcomed
  • Constantly communicating with to ensure the valet team knows what to expect for each day
  • Collect and document guest keys and information to up to 400 people events
  • This position taught me communication, discipline, and professionalism.

Education

Bachelor of Science - Exercise Science

GEORGIA STATE UNIVERSITY
Atlanta, GA
12.2026

Skills

  • Microsoft Office: Word, Excel, PowerPoint
  • Staff training and development
  • Guest relations management
  • Labor cost control
  • Budgeting and financial management
  • Hotel operations
  • Revenue management
  • Guest satisfaction tracking
  • Recruitment and hiring
  • Luxury service standards
  • Guest communication
  • Client relationship management
  • Hospitality and service industry background
  • Guest complaint resolution
  • Team member development

Timeline

Hospitality Valet Manager

Evolution Parking and Guest Services
03.2025 - Current

HOSPITALITY MANAGER

LAZ Parking
06.2021 - 03.2025

Hospitality Valet Manager

Ace Parking
01.2020 - 06.2021

Assistant Valet Manager

AAA Parking
01.2019 - 01.2020

DRIVEWAY SUPERVISOR/ VALET

AAA Parking
10.2016 - 01.2018

Bachelor of Science - Exercise Science

GEORGIA STATE UNIVERSITY

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