Ibrahima Gueye
Colorado Springs,CO
Overview
43
43
years of professional experience
Work History
Uber/Lyft Driver
Uber And Lyft
Philadelphia, PA
12.2015 - 12.2017
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Followed company guidelines and policies when interacting with passengers.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Adhered to all safety regulations and traffic laws while driving.
- Responded to passenger concerns and complaints politely and professionally.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Inspected vehicles to confirm safe and fully-functioning working condition.
- Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
- Delivered passengers to destinations safely and on time.
- Followed applicable traffic regulations and traffic laws.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Remained calm and poised in emergent situations.
- Communicated with passengers regarding estimated time of arrival.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Housekeeper
Wordsworth Academy @Ford Rd
Philadelphia, PA
02.2003 - 12.2015
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Security Officer
Spectaguard
University of Pennsylvania @Philadelphia (PA)
10.1998 - 10.2002
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Responded quickly to emergency situations to assess and deflect issues.
Commercial Airline Agent
Ethiopian Ailines
Dakar(Senegal)
10.1989 - 12.1994
- Generated and audited daily reservations reports to verify reservation completion, accuracy and preparedness.
- Utilized sales training techniques to provide best call quality possible.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
COommercial Agent
Air France
10.1974 - 12.1983
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
Education
3years Of College - General Studies
Lycee Blaise Diagne
Dakar Senegal10.1961
Timeline
Uber/Lyft Driver
Uber And Lyft
12.2015 - 12.2017
Housekeeper
Wordsworth Academy @Ford Rd
02.2003 - 12.2015
Security Officer
Spectaguard
10.1998 - 10.2002
Commercial Airline Agent
Ethiopian Ailines
10.1989 - 12.1994
COommercial Agent
Air France
10.1974 - 12.1983
3years Of College - General Studies
Lycee Blaise Diagne