Ibrahima Wone
West Chester,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
MISSION ESSENTIAL
10.2023 - Current
- Provide in-person, onsite interpretation at Office of Refugee Resettlement (ORR) programs and service sites
- Relay important deadlines, instructions, questions, and other communication from Support Care Staff to UC in their native or preferred language (French Fulani)
- Assist UC in communicating any concerns, questions, or other information to staff
- Provide translation/interpretation services to aid in orienting UC to community resources as requested.
LANGUAGE INTERPRETER FOR FEDERAL GOVERNMENT AGENCY
01.2018 - 11.2022
- Extensive experience Court Interpretation for immigration cases
- Performed simultaneous, and consecutive interpretation
- Interpretation for USCIS as well as traffic court and some civil
- Fluency in French language
- Fluency in West African language of Fulani and Wolof.
CDK GLOBAL, BILINGUAL HELP DESK
07.2016 - 12.2017
- Work with customer and partner sales and technical teams to develop Cisco Unified Communications sales, design, installation, and support opportunities
- Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary.
POMEROY CUSTOMER SERVICE, BILINGUAL HELP DESK
02.2014 - 07.2016
- Identifies, diagnoses, and resolves Level One problems for Nestle employees using computer software and hardware via inbound calls from Canada and USA
- Troubleshoot VPN connections
- Troubleshoot performance issues in Microsoft Outlook 2010
- Troubleshoot problems in Windows 7.
RDI MARKETING CUSTOMER SERVICE, BILINGUAL HELP DESK
09.2010 - 01.2014
- Identifies, diagnoses, and resolves Level One problems for TJX employees using mainframe and computer software and hardware via inbound calls from Canada
- Provides Level Two trouble shooting services for users over a network, corporate computers, software, hardware, and internet
- Communicates solutions to end-users and provides one-on-one problem resolution via the phone and remote access
- Utilizes proprietary HR Software and timekeeping system.
Education
Continued education in Economics, Accounting, Mathematics, Employment laws -
University of Dakar
01.1994
Bachelor’s Degree, Computer Sciences -
Morocco Institute of Technology
01.1988
Skills
- Microsoft Office Word & Excel
- Adobe Acrobat
- Friendly, Positive Attitude
- Customer Service
- Attention to Detail
Timeline
MISSION ESSENTIAL
10.2023 - Current
LANGUAGE INTERPRETER FOR FEDERAL GOVERNMENT AGENCY
01.2018 - 11.2022
CDK GLOBAL, BILINGUAL HELP DESK
07.2016 - 12.2017
POMEROY CUSTOMER SERVICE, BILINGUAL HELP DESK
02.2014 - 07.2016
RDI MARKETING CUSTOMER SERVICE, BILINGUAL HELP DESK
09.2010 - 01.2014
Continued education in Economics, Accounting, Mathematics, Employment laws -
University of Dakar
Bachelor’s Degree, Computer Sciences -
Morocco Institute of Technology
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