Ibrahima Amath Niasse
Groveport,OH
Summary
Dynamic and results-driven photographer with a proven track record at Fortress Security Guard Services. Expert in photo editing and customer service, I excel in building rapport and delivering high-quality images under tight deadlines. My strong problem-solving skills ensure client and Customer visions are met, fostering lasting professional relationships.
Detail-oriented individual with exceptional communication and project management skills with a positive attitude. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Willing and available for Remote Telework.
Overview
4
4
years of professional experience
Work History
Photographer
Self-employeed
09.2023 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Developed strong relationships with clients through clear communication and professionalism.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
- Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
Front Desk Security Officer
Fortress Security Guard Services
02.2021 - 08.2023
- Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
- Prevented potential thefts or vandalism by identifying suspicious activity and taking appropriate action as per company guidelines.
- Ensured prompt response times for alarms or detected threats by closely monitoring surveillance feeds and coordinating with fellow security officers.
- Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns, ensuring proper customer service.
Education
Associate of Science - Computer Engineering
- Elected Captain of [French Speaking Team] in High School Maryland
- Study Abroad: [SENEGAL], [Telecommunication] [Math] [Computer Science]
- [Student Athlete ] Scholarship Recipient, at Capitol Christian Academy in Upper Marlboro in Maryland
- [English Club] Member
- Awarded [Volunteer medical assistant]
No Degree - Real Estate
- Professional Development: Customer Service
Skills
- Photo editing
- Problem-solving
- Adobe photoshop
- Video editing
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Microsoft Excel
- Complaint resolution
- Microsoft outlook
- Scheduling
- Paperwork processing
- Product knowledge
- Microsoft Office Suite
- Microsoft PowerPoint
- Building rapport
- Quality control
- Live chat support
- Hardware installation
- Desktop technical support
- Software configuration
- Network troubleshooting
- Remote support
- Network maintenance
- Network security
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
- Excellent communication
- Computer skills
- Advanced french proficiency
- French Culture Familiarity
- Fluent spanish
- Cultural awareness
- Multitasking
- Problem resolution
- Decision-making
Languages
French
Native or Bilingual
English
Native or Bilingual
Arabic
Limited Working
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Photographer - Self-employeed
09.2023 - Current
Front Desk Security Officer - Fortress Security Guard Services
02.2021 - 08.2023
Highline College - Associate of Science, Computer Engineering
Udemy - No Degree, Real Estate
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