Ibrahim Alhaji Wali
Manager
Chandler,AZ
Summary
A dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, designing educational strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals. An ambitious professional who is results driven and committed to growing a business and its relationships from within the organization.
Overview
21
21
years of professional experience
Work History
HOA Senior Relationship Banker
Alliance Association Bank
Chandler, AZ
09.2021 - Current
- Worked with clients to address and respond to client and partnership management issues.
- Performs a variety of customer support activities including opening and closing corporate and agent-related accounts, NSF, and overdraft alerts.
- Processes holds and stop payments, processing general ledger entries, non-posts, adjustments, ACH returns, large-item review, electronic A/R file research, CIP, and audit controls.
- Handles callback, bank account reconciliation, and Corporate Online Banking set-up. Perform account analysis, account performance and growth.
- Provided clients with post-implementation and training support.
- Troubleshoots hardware/software problems related to check scanner, remote deposit, and Treasury Management products and functions.
- Works closely with the Business Development Officers to ensure that all client questions/issues are resolved in a timely and satisfactory manner.
- Makes decisions regarding the satisfaction of audit requirements when opening new accounts; assesses compliance with audit regulation;
- Researches and resolves adjustment items created by missing items, extra items, encoding errors, listing errors, misreads, originating from a variety of areas.
Lead Sales Consultant
BestBuy
Tempe, AZ
05.2015 - 01.2023
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected
- Guiding customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise
- Approaching service and sales needs with patience, honesty and empathy
- Provide personalized service and exceptional expertise for customers
- Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions
- Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features.
Assistant Manager
Copper State Credit Union
Phoenix, AZ
09.2020 - 09.2021
- Demonstrated a highly motivated, positive, outgoing, influential personality
- Report to Branch Manager on team and individual work accomplishments, problems, and progress in mastering tasks
- Interceded with the Branch Manager on behalf of the team regarding performance
- Coached facilitate, solve work problems, and participate in the work of the team
- Established promote, and meet branch sales, performance, and operational initiatives
- Approve supervisory overrides for other employees in accordance with credit union policies and within established levels
- Ensured results are properly documented and maintained
- Prepare and review operational reports,
- Responded to member inquiries regarding credit union services and/or account discrepancies
- Actively cross-sell credit union products and services
- Made contact with existing members to proactively seek new memberships
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Relationship Banker
JP Morgan Chase
Phoenix, AZ
06.2019 - 11.2019
- Evaluate customer financial needs, provide banking solutions and refer them to the appropriate banking officer
- Manage customer accounts, including opening and closing accounts and overseeing transactions
- Reach out to prospective retail banking customers and establish business relationships
- Create new checking, savings and other deposit accounts for clients
- Clearly explain product and service benefits, requirements and restrictions, changes and other related product information to clients and bank employees
- Ensure customer satisfaction and resolve issues with banking products or services
- Provide ongoing banking relationship services with existing clients
- Greet customers when they enter the branch and establish a professional, friendly rapport.
Assistant Manager
Regions Bank
Saint Louis, MO
11.2016 - 10.2019
- Hire, train, and supervise customer service representatives and financial service managers
- Enforce bank regulations and oversee bank security measures
- Monitor branch financial activities, performing audits, reviewing reports, and managing cash levels
- Work to gain and retain customers by maintaining high standards of customer service
- Handling the procedures and expediting the opening of saving accounts and checking accounts
- Increasing business through networking and building new client relationships
- Assisting managers in identifying sales opportunities for the branch
- Training and overseeing performance of staff
- Planning and implementing strategies to increase customer satisfaction
- Created strategies to develop and expand existing customer sales
- Ensure friendly and professional customer interactions on team-wide basis
- Improved quality process improvements.
Store Manager
Boost Mobile - Virgin Mobile
St. Louis, MO
08.2012 - 04.2017
- Responsible for full operation of retail store including; loss prevention, inventory, sales, marketing, recruiting and human resources
- Establish and exceed organizational performance and individual performance goals
- Complete duties and provide leadership designed to deliver high levels of service to customers
- Create a positive work environment, which is as important as creating a positive customer experience
- Role-play with team to help them sharpen their skills or learn to deal with challenging situations
- Provide answers directly to customers concerning billing processes, roaming, equipment, service plan upgrades and other customer service related issues inquiries
- Resolve service related problems for customers and prevents the disruption or disconnection of their accounts
- Provide answers to customer inquiries concerning billing processes, roaming, phone repairs, service upgrades and other general service related issues
- Assist and support store associates in all aspects of sales and customer service as required
- Coordinate sales and local marketing events on a regular basis
- Assist in other tasks, duties, or projects as assigned by management
Personal Banker and Service Representative
Universal Banker – PNC
St. Louis, Mo
12.2015 - 11.2016
- Functions in the delivery of efficient, accurate and professional service
- Generate and maintain profitable customer relationships while satisfying and exceeding customer financial needs and expectations
- Adhere to all operational, regulatory and security requirements, directives and procedures while minimizing losses
- Provide transactional support to the Service Area (Tellers) as well as dual control functionality as applicable
- Exhibits effective communication
- Assists customers with requests, complaints, research and follow-ups on details to resolve matters to the customer’s satisfaction
- Deliver clarity to customers through simplicity, guidance, and know-how
- Assist with reception and vault attendant duties
- Interface with customers via telephone or in person
Financial Center Operations Manager
Bank of America
Hazelwood, Mo
04.2015 - 12.2015
- Provided quality and positive communication to banking center customers
- Listened carefully and connected with customers to understand their top financial priorities and uncovered products and solutions that suited their needs
- Gained knowledge of financial product offerings and services
- Worked closely with team members and leadership to maintain effective partnerships within the branch
- Aided in meeting branch sales goals
- Managed daily reports and financial records
- Maintained proper teller and vault cash levels, including ordering coin and currency
- Mentored, coached and assisted in training employees
- Assisted in the recruiting and interviewing process of potential center employees
- Ensured excellent customer service skills are practiced by all the teller staff members
- Informed and educated customers on how to use the financial institution’s self-service options for expeditious and convenient service
- Balanced and replenished Automated Teller Machine
Member Savings Associate
Express Scripts
St. Louis, MO
08.2011 - 03.2012
- Provided diversified services to the general public
- Entered patient information, processed refill orders and educated clients on savings options
- Conducted pharmacy reviews, overrode systems and handled escalated patient issues
- Diagnosed a situation and provided coaching process improvement
- Multi-tasked between several issues at one time
- Handled sensitive or confidential information
- Educated the member on the benefits of home delivery and increased program participation
Graduate Assistant
Webster University
Saint Louis, MO
01.2010 - 12.2010
- Advised and assisted international students and American minority students on personal and cultural adjustment matters, from their arrival until graduation
- Organized, coordinated and executed various cultural, recreational, educational, and social events for the university in order to promote retention efforts of international students and domestic minority students
- Formulated statistical analysis to gain feedback from students, staff and faculty through surveys and polling
- Served as a mentor to students from around the world which fostered a strengthening of intercultural competency
Education
Doctor of Management (DMgt) -
Webster University
Master of Arts - Marketing
Webster University
Bachelor of Arts - Economics, Management
University of Manitoba
Skills
Relationship building and management
undefinedTimeline
HOA Senior Relationship Banker
Alliance Association Bank
09.2021 - Current
Assistant Manager
Copper State Credit Union
09.2020 - 09.2021
Relationship Banker
JP Morgan Chase
06.2019 - 11.2019
Assistant Manager
Regions Bank
11.2016 - 10.2019
Personal Banker and Service Representative
Universal Banker – PNC
12.2015 - 11.2016
Lead Sales Consultant
BestBuy
05.2015 - 01.2023
Financial Center Operations Manager
Bank of America
04.2015 - 12.2015
Store Manager
Boost Mobile - Virgin Mobile
08.2012 - 04.2017
Member Savings Associate
Express Scripts
08.2011 - 03.2012
Graduate Assistant
Webster University
01.2010 - 12.2010
Doctor of Management (DMgt) -
Webster University
Master of Arts - Marketing
Webster University
Bachelor of Arts - Economics, Management
University of Manitoba
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