Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Ibsa Teramu

Silver Spring,MD

Summary

Highly motivated professional with several years of entrepreneurial and management experience. Innovative E-Commerce Owner with comprehensive background in online retailing, including website development, product selection, and customer relationship management. Strengths encompass strategic planning, marketing strategy execution, and team leadership to drive business growth. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

E-Commerce Owner

Save In USA
Silver Spring, MD
12.2022 - Current
  • Built and scaled a successful eCommerce business, overseeing all aspects of product research, marketing, sales, and website management.
  • Developed strong business relationships with suppliers and customers, driving maximum revenue through exceptional customer service, and tailored marketing campaigns.
  • Designed, launched, and optimized the company website, ensuring functionality, aesthetics, and a seamless user experience.
  • Applied social media marketing techniques to increase visibility and drive sales, with a focus on performance analysis and optimization through KPIs.
  • Managed integration of multiple tools (CRM, payment systems, customer support platforms) to ensure smooth operations across all touchpoints.
  • Used data-driven insights to improve site conversion rates, optimize product listings, and enhance user experience.
  • Managed customer service inquiries via email, phone and social media channels.
  • Analyzed customer feedback to identify areas for improvement in the e-commerce platform.
  • Optimized webpages for search engine visibility utilizing SEO techniques.
  • Implemented payment gateway systems to facilitate online transactions.
  • Generated reports on sales performance to inform business decisions.
  • Researched competitive marketplaces to monitor trends in product offerings and pricing strategies.
  • Integrated third-party software applications into existing e-commerce system.
  • Analyzed website traffic data using analytics tools such as Google Analytics.
  • Designed user interfaces that improved customer experience when browsing the site.
  • Developed automated processes to streamline order fulfillment operations.
  • Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.

Real Estate (Acquisitions/Dispositions)

Abraham and Son's Property Solutions
Silver Spring, MD
01.2022 - 12.2023
  • Conducted market research to identify potential buyers and sellers of real estate properties.
  • Assisted clients in determining the best price for their property by providing comparative market analysis.
  • Managed client relationships, developed rapport with prospects, and maintained high-level, long-term connections.
  • Successfully negotiated pricing for property acquisitions and dispositions, handling all aspects of contract management and client communications.
  • Utilized real estate CRM software and lead technologies to manage pipelines, track client interactions, and follow up on leads.
  • Demonstrated strong project management skills by meeting tight deadlines, coordinating multiple stakeholders, and ensuring smooth transaction workflows.
  • Consistently met and exceeded sales goals through proactive outreach, relationship building, and problem solving.

Licensed Insurance Sales Agent

Silver Spring, MD
06.2016 - 01.2022
  • Conducted needs-based assessments with clients to identify insurance products best suited to their needs, leading to increased policy sales.
  • Managed the full sales cycle from lead generation to policy issuance using CRM software, outbound/inbound calls, and email follow-ups.
  • Built strong client relationships through clear communication, understanding customer needs, and delivering tailored solutions.
  • Participated in regular training to enhance sales skills, keeping up to date with the latest industry trends and product offerings.

Bike Specialist (Team Leader)

TARGET
Wheaton, MD
02.2012 - 01.2014
  • Managed the bike department, overseeing sales, repairs, and customer service, ensuring efficient operations, and meeting revenue targets.
  • Trained new team members in technical bike assembly and repairs, improving department efficiency and customer satisfaction.
  • Developed and implemented promotional strategies, managed product inventory, and optimized store performance through analytics and feedback.
  • Collaborated with cross-functional teams to improve product offerings and meet customer demand.

Education

Associate of Arts - Biblical Studies

Evangel Bible College
Laurel, MD
05-2020

Associate - Business

Montgomery College
Takoma Park, MD
05.2015

Skills

  • Project Management
  • Web Technologies and E-Commerce
  • Client Relationship Management
  • Team Leadership and Development
  • Data-Driven Decision Making
  • Sales and Marketing
  • Website optimization
  • Marketing
  • Strategic project planning
  • Business marketing
  • Sales oversight
  • Cash flow optimization
  • Negotiation
  • Verbal and written communication
  • Small business operations
  • Competitive analysis
  • Consulting

Certification

Licensed Life and Health Underwriter, Maryland

Awards

  • Dean's List - Montgomery College
  • Certification of Appreciation, Target

Timeline

E-Commerce Owner

Save In USA
12.2022 - Current

Real Estate (Acquisitions/Dispositions)

Abraham and Son's Property Solutions
01.2022 - 12.2023

Licensed Insurance Sales Agent

06.2016 - 01.2022

Bike Specialist (Team Leader)

TARGET
02.2012 - 01.2014

Associate of Arts - Biblical Studies

Evangel Bible College

Associate - Business

Montgomery College

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Ibsa Teramu