Summary
Overview
Work History
Education
Skills
Languages
Timeline
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IBTESSAM ABDELSAYED

RICHMOND,VA

Summary

Proven to enhance front desk operations at ADM Parham Pediatrics, I streamlined processes and significantly improved client satisfaction. Leveraging exceptional organization and communication skills, I adeptly managed multiple tasks, achieving high efficiency and accuracy. My background also includes roles in customer service and sales, where I consistently met and exceeded performance goals.

Overview

5
5
years of professional experience

Work History

Receptionist

ADM Parham Pediatrics
01.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phones promptly and directed incoming calls to the correct offices.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Kept reception area clean and neat to give visitors a positive first impression.
  • Resolved customer problems and complaints.

Personal Shopper

Walmart
01.2020 - 01.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using the shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Assisted clients in managing returns and exchanges, ensuring hassle-free processes that maintained their trust in service.

Cashier

Panera Bread
06.2023 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Science -

Virginia Commonwealth University
Richmond, VA
06.2026

Associate of Science - Biology

J. Sargeant Reynolds Community College
Richmond, VA
12.2024

High School Diploma -

Mills E Godwin High School
2101 Pump Rd, Richmond, VA 23238
06.2022

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Verbal and written communication
  • Customer and client relations
  • Scheduling
  • Greeting and Seating Clients

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Receptionist

ADM Parham Pediatrics
01.2024 - Current

Cashier

Panera Bread
06.2023 - 07.2023

Personal Shopper

Walmart
01.2020 - 01.2024

Bachelor of Science -

Virginia Commonwealth University

Associate of Science - Biology

J. Sargeant Reynolds Community College

High School Diploma -

Mills E Godwin High School

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