Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ibtissame Ben said

Malverne

Summary

Dynamic professional with strong leadership abilities and a proven track record in passenger management and airport operations. Exceptional time management skills enable the handling of multiple tasks while consistently meeting strict deadlines. A strong work ethic and commitment to continuous learning enhance adaptability in fast-paced environments. Experienced in delivering outstanding customer service, ensuring compliance with airline policies, and fostering effective teamwork to maintain seamless airport operations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Gate Agent

Envoy Air
07.2022 - 07.2023
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
  • Produce all required, work-related documentation

Passenger Service Agent

Menzies Aviation
01.2021 - 01.2022
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine, as required
  • Make public address announcements as required
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon
  • Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ticketing software
  • Produce all required, work-related documentation
  • Lost and found agent
  • Other duties as assigned

Passenger Service Assistant

Prospect Company At O'hare Airport Of Chicago In Terminal Three
07.2019 - 04.2021
  • Safely and comfortably lift disabled passengers with assistance from one mobility device to or from an aircraft seat
  • Push wheelchair passengers to and from gates
  • Carry passengers' carry-on luggage
  • Greet and assist customers upon airport arrival
  • Help organize and direct employees to appropriate security line
  • Assist with checked and claimed luggage
  • Roll customer-occupied wheelchair safely down the jet bridge
  • Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
  • Complete any necessary wheelchair or incident reports
  • Follow dispatcher gate orders
  • Assist passenger with any problems, questions, or concerns
  • Maintain professional working relationships with fellow employees, supervisors, managers airline employees, and airport authorities
  • Have computer, tablet or smart phone ability
  • Carry out other duties as assigned

Cashier

Macdonalds
11.2018 - 01.2019
  • Costumer services
  • Making sure that the your area is stocked up before leaving from shift
  • Preparing the food, cleaning and sanitizing the food
  • Greeted and assist customers with purchase
  • Handle money transactions and issue receipts
  • Communicate with customers in a fast and friendly manner
  • Assemble food to ensure fast service
  • Being able to solve problems very quickly and having to lead a large group of your crew at once, in order to complete the tasks.
  • Knowing what to say, and what not to say in a work environment and keeping everyone safe through your knowledge of the job was also a needed aspect of this job
  • Scrub Cleaning And Security Company For Flights At O'hare Airport Of Chicago In Terminal Two. Chicago IL 01-15-2019
  • Direct lift truck movement and positioning in the Airport
  • Remove all trash from aircraft
  • Clean and restock all lavatories
  • Clean galley
  • Clean all seats, seat back pockets, tray tables and replace soiled magazines
  • Fold blankets and store blankets and pillows in overhead compartments
  • Clean aircraft floor
  • Demonstrate regular, predictable attendance at job location
  • Exceed safety standards
  • Carry out other duties as assigned

Education

Certificate - Write College

City Colleges of Chicago
Chicago, IL
01-2019

High school diploma or GED - Some University

Al QRAWIYYIN UNIVERSITY FES
Fes Morocco
06-2013

Skills

  • Microsoft Office: Word, PowerPoint, and C
  • Driving
  • LANGUAGES
  • Proficient in the following languages: English, French, Arabic, and Amazigh
  • Airline reservation systems
  • Airport safety regulations
  • Passenger assistance
  • Travel documentation verification

Certification

Driver's License

Timeline

Customer Service Gate Agent

Envoy Air
07.2022 - 07.2023

Passenger Service Agent

Menzies Aviation
01.2021 - 01.2022

Passenger Service Assistant

Prospect Company At O'hare Airport Of Chicago In Terminal Three
07.2019 - 04.2021

Cashier

Macdonalds
11.2018 - 01.2019

Certificate - Write College

City Colleges of Chicago

High school diploma or GED - Some University

Al QRAWIYYIN UNIVERSITY FES

Similar Profiles

CREATE PROFILE