Ira Calaunan

• Handles all Structured Testing requests including scheduling and planning of resources.
• Responsible for all Humanetics Platform needs, requests, and platform maintenance.
• Reviews test scene design requests, planning scene execution diagrams, and creates internal documentation for those tests.
• Outlines and program routines and parameters for different robotic systems (i.e, Humanetics Platform).
• Tested features, documenting findings, modeled trends and submitted reports.
• Supports new platform testing and performs end-to-end system
  validations.
• Works with Systems and Safety to develop and execute systems level vehicle tests.
• Creates documented workflows to improve processes.
• Evaluated proposed and existing robotics systems to check quality and safety controls.
• Proficient with Atlassian Tools (Jira and Confluence).
• Responsible for all training needs and assess trainee's progress.
• Identified issues, analyzed information and provided solutions to problems.
• Led projects and analyzed data to identify opportunities for improvement.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Exceeded goals through effective task prioritization and great work ethic.

• Collaborate with Shift Supervisors, Lead Instructors/Training and Development Department to ensure effective and efficient training process for the long term.
• Provides guidance and constructive feedback to the trainee to ensure their success after the training period.
• Administer tests and assess a trainee’s progress throughout the training process with documentation.
• Instruct new hires and current Operators with a variety of training materials and subjects provided by the Training and Development department.
• Conducts on-road evaluations and trains new hires on company policies and procedures.
• Worked with fellow instructors to devise and implement support plans to help trainee's excel.
• Optimized instruction based on trainee's feedback and assessments of courses.
• Met needs of different trainees by adapting teaching materials and methods.
• Helped trainees meet course goals by establishing clear objectives for lessons and projects.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Successfully maintained clean, valid driver's license and access to reliable transportation.

Certified Driver and Co-Driver

• Responsible for operating autonomous test vehicles that run proprietary software and hardware.
• Test different missions/test requests and configurations while working with Engineers and/or Command Center Operators.
• Collect data on public roads and analyze behaviors in different scenarios.
• Properly inputs data while testing and creates end-of-day reports.
• Troubleshoot issues that may arise while operating via Linux terminal using scripts and/or the main supply tool.

Canary Analysis

• Tests a new software candidate prior to normal production software.
• Performs a full-length and deep analysis of the new software candidate and provides a detailed report for the Engineers to determine if the new software is a pass or a fail.
• Performs a higher level and a more in-depth testing of new software features and behaviors.
• Troubleshoot issues that may arise while operating via Linux terminal using scripts and/or the main supply tool.
  

• Completed on-time deliveries by choosing best and most efficient routes.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Delivered catering food to customer's business offices.
• Fostered positive working relationships with regular customers.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Carried heavy bags from delivery vehicle to areas designated by customers.
• Followed corporate procedures to maintain company and customer data confidentiality.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Adhered to safe lifting techniques to avoid injuries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Read maps, followed oral and written instructions and used GPS technology to make deliveries.
• Communicated customer complaints, requests and feedback to company management for swift resolution.

• Specialized in Child Safety Content Moderation - Trust and Safety.
• Moderated and reviewed reported or flagged accounts (video or comments), and actioned upon the severity of the violation committed by the account and the account owner in guidance with the Child Safety Policies.
• Reviewed and monitored visual and written content on a daily basis.
• Reviewed user generated content in a single review tool and classified according to policy.
• Provided quality assurance and improved machine classifiers to
  ensure the safety of the platform for all audience and cross-functional teams.
• Applied policies and workflows in response to user-reported content that can be in violation of Terms of Services.
• Used content management system to analyze user engagement and website traffic metrics.
• Conducted regular content audits to identify gaps and redundancies of content.
• Approved, reviewed and edited content flowing to website.
• Streamlined functions by developing and implementing processes and task management ticket systems.
• Proofread, edited and evaluated final copy to verify content aligned with established guidelines.

• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Collaborated closely with clients to better understand entire project scope.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Delivered packages, groceries, and restaurants (food) orders.

• Kept detailed records of supplies and office equipment use to budget and make orders for new supplies.
• Edited documents to improve accuracy of language, flow and readability.
• Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
• Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
• Receptionist duties: checking in visitors, receiving employee's packages, checking meeting schedules for visitors and employees.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Conducted routine inspections to check quality and compliance with established specifications.
• Achieved results by working with staff to meet established targets.
• Delegated high volumes of work to empower team, build trust and assist with professional development.
• Maintained compliance with company policies, objectives and communication goals.
• Identified individual employee's unique work styles and adapted management methods.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Defined operational metrics to evaluate efficiency of processes and procedures.
• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
• Worked with management team to implement proper division of responsibilities.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Developed training, task and process guidelines and communicated clear and concise directions to employees.
• Streamlined operations to improve process efficiency.
• Evaluated employee performance and coached and trained to improve weak areas.
• Set overall vision and provided team leadership.
• Monitored workflow to improve employee time management and increase productivity.
• Coordinated employee schedules to keep pace with business needs and meet company demands.

City Mail Carrier / 204-B

• Delivered mail and packages on assigned route on foot or by vehicle.
• Collected outgoing mail from customer’s individual mailboxes and city collection boxes, daily from Monday to Saturday.
• Oversee incoming and outgoing mail and packages.
• Ensured mail carriers are prepared (equipment needed, overtime approval) before delivering to their individual routes.
• Ensured all employees work safely at all times and maintain professional work ethic conducts such as work attendance, punctuality, and customer service quality.
• Ensured window clerks provide professional and time efficient customer service, process outgoing mail and/or packages correctly (correct postage, address, identifies hazmat, and other safety hazards).
• Processed final daily reports when all mail and packages have been delivered.

• Created, prepared and delivered reports to various departments.
• Managed overstocking, restocking and inventory control procedures during any shift.
• Defined clear targets and objectives and communicated to other team members.
• Communicated best practices among on-site and external personnel to align efforts and goals.
• In charged of receiving department and inventory control / retail store backroom duties and oversee 15+ employees.
• Assisted front/floor supervisors and managers by department regarding their merchandise.

• Collected and verified telephone numbers, addresses and proper spelling of names.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Supported customers by managing 300-500 calls per day efficiently while maintaining professionalism and upbeat tone.
• Searched relevant directories to find contacts, business addresses, and various information for customers and employees.
• Operated switchboard and routed incoming calls to appropriate departments.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Connected callers with appropriate professional, department or business.
• Monitored automated systems for placing collect calls and intervened for callers needing assistance.