Summary

Overview

Work History

Education

Skills

Interests

Timeline

Icarus Harris

Lansing,IL

Summary

Dedicated and results-driven professional, with a strong background in customer service and team leadership. Skilled in problem-solving, effective communication, and conflict resolution, with a proven ability to adapt in fast-paced and dynamic environments. Recognized for fostering a collaborative team atmosphere and consistently achieving or exceeding performance goals through reliability, initiative, and a customer-focused mindset.

Overview

years of professional experience

Work History

Associate Banker

BMO Financial Group

08.2025 - Current

Facilitated client onboarding and account setup processes, ensuring compliance with regulatory requirements.
Advised clients on financial products and services, enhancing customer satisfaction through tailored solutions.
Managed daily transactions and reconciliations, maintaining accuracy in cash handling and reporting.
Collaborated with team members to streamline workflows, improving operational efficiency within branch operations.
Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.

Lead Customer Service Representative

Security National Bank of Omaha

03.2024 - 06.2025

Supervise the daily operations of the customer service team to ensure high-quality support and efficient service delivery.
Act as the primary point of contact for escalating customer issues, resolving complex inquiries related to accounts, transactions, and banking products.
Coach, train, and mentor junior representatives to improve product knowledge, customer handling skills, and adherence to compliance standards.
Monitor and manage teller and platform activities, ensuring accuracy in cash handling, account opening, and regulatory procedures.
Collaborate with branch management to achieve sales goals and promote cross-selling of bank services and products.
Ensure compliance with banking regulations and internal policies while maintaining strong customer satisfaction scores.
Prepare reports on customer interactions, service metrics, and team performance to support continuous improvement.
Streamlined onboarding processes by integrating new training materials and digital resources, accelerating time-to-competency for new hires and contributing to sustained improvements in team performance.

Shift Leader

Cheeseburgers - A Takeout Joint

06.2022 - 06.2025

Supervise shift operations in a high-volume takeout environment, ensuring fast, accurate, and friendly service.
Lead and support team members with order preparation, packaging, and customer handoffs.
Manage online, phone, and in-person orders using POS and delivery platforms (e.g., DoorDash, Uber Eats).
Resolve customer issues promptly while maintaining a positive guest experience.
Train new staff in takeout procedures, food safety, and order accuracy standards.
Perform opening and closing duties, including cash handling, inventory checks, and cleanliness inspections.
Monitor food quality, portion control, and compliance with health and safety regulations.
Streamlined workflow during peak hours by reallocating tasks among staff based on real-time order volume, improving operational efficiency and maintaining swift service standards.

Line Cook and Prep

Cook Finnegans Pub and Grill

08.2021 - 08.2022

Executed menu preparation and cooking by following standardized recipes and utilizing commercial kitchen equipment to deliver consistent results in a high-paced environment.
Prepare and cook menu items according to standardized recipes and plating guidelines in a fast-paced kitchen environment.
Maintain food quality, portion control, and presentation standards during service.
Coordinate with other cooks and kitchen staff to ensure timely food preparation and delivery.
Adhere to food safety and sanitation procedures, including proper food storage and workstation cleanliness.
Assist with inventory management, including receiving and storing deliveries and tracking ingredient levels.
Operate various kitchen equipment (grills, fryers, ovens) safely and efficiently. Streamlined food preparation processes by prioritizing high-volume orders and efficiently collaborating with kitchen staff, contributing to consistent meal delivery during peak service periods.
Enhanced service efficiency by consolidating prep tasks and supporting line operations to maintain rapid meal turnaround during high-volume shifts.
Refined kitchen workflows by implementing systematic ingredient prepping and batch organization, elevating overall productivity and minimizing ticket times during peak dining periods.
Standardized portioning methods and storage procedures to support consistent food quality, minimize waste, and facilitate rapid restocking during peak operational hours.
Consolidated order fulfillment by synchronizing grill, fryer, and sauté station activities, ensuring prompt meal delivery and consistent plating standards during peak dining periods.

Education

Bachelor of Arts (BA) - Literature

Nebraska Wesleyan University

Lincoln, NE

01-2020

High school Diploma - undefined

Ashland Greenwood High School

Ashland, Nebraska

01-2017