Icela Zalmeron

Effectively lead and control day to day operations of community. Review resident retention programs to meet residents needs and improve resident retention. Complete all legal action and notices required in compliance with State and Fair Housing Standards. Resolved tenant complaints and inquiries, maintaining high satisfaction. Produced monthly variance reports, month end reports and processed all invoices in a timely manner. Implemented tools to track community performance, identifying areas for improvement and adjusting accordingly. Create a team environment by holding weekly team meetings, establishing realistic goals, and fostering open communication.

Ensure that all policies, rules and procedures are followed by community residents, visitors, vendors and employees. Process invoices for payment in a timely manner. Generate annual budgets and monthly variance reports. Addressed and resolved rental and tenant complaints. Communicate effectively, to residents, team members and vendors. Closely monitor budget to meet financial goals. Work closely with leasing team to maintain occupancy above 95%. Conducted regular inspections to assess property conditions and recommend improvements. Led maintenance teams to optimize service and tenant satisfaction. Work with leasing staff to ensure that leasing/marketing goals are being met. Ensure that all rents are collected by months end and handled delinquent accounts.

Worked hand in hand with community manager to achieve property goals such as maintaining high occupancy, zero delinquency and effectively manage monthly budgets. Manage accounting reports which include rent collection, accounting month end reporting and SODAS. Responsible for accurate daily record keeping of delinquency log. Conduct move outs and make ready inspections. Manage and execute eviction filing fees. Follow up on leases renewals to maximize renewal percentage. Maintain and update all lease and property documents and files. Take action on related incoming telephone calls pertaining to tenant and vendor issues in a timely and professional manner. Implement rent collections procedures to obtain timely collection of rent. Coordinate action/delinquency letters when needed. Track vacancies and lease expirations. Work with team to assist in preparing spaces to lease.