Icela (Amy) Soto

• Enhanced patient care by performing diagnostic tests and analyzing results for accurate diagnosis.
• Assisted veterinarians in surgery, resulting in successful procedures and faster recovery times for patients.
• Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
• Administered medications and vaccinations, ensuring proper dosage and administration.
• Educated pet owners on preventive care measures.
• Handled emergency situations with a calm demeanor, providing critical support to veterinarians.
• Trained new hires on clinic protocols, ensuring consistent quality of care across the veterinary team.
• Assisted with diagnostic imaging procedures such as radiographs or ultrasounds.
• Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
• Improved client satisfaction through clear communication regarding pet health status updates.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Assessed paws, ears, and eyes for injuries or infections as part of initial evaluation.

Relief Registered Veterinary Technician

• Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
• Greeted pet owners and went over available services and outlined costs.
• Obtained patient history from owners and performed physical examinations.
• Restrained animals to protect veterinarians from potential harm.
• Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
• Restocked surgical supplies to keep all necessary materials easily accessible.
• Administer medications, vaccines and treatments as instructed by veterinarian.
• Performed fecal examinations, urinalysis and bloodwork.

• Provided compassionate customer service, creating a welcoming atmosphere for patients and families.
• Assisted veterinary staff with administrative tasks, enabling them to focus on quality patient care.
• Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
• Handled billing procedures, ensuring accurate payment from both clients and insurance providers.
• Organized essential medical documents; vital and previous vaccine information for veterinarians during appointments.
• Helped clients complete necessary medical forms and documentation.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.