ICELEE JONES, LVN
Elk Grove,CA
Summary
Professional and compassionate newly graduated Licensed Vocational Nurse with healthcare experience in Kaiser Permanente and outpatient clinical settings. Skilled in patient care, vital signs, documentation, infection prevention, and supporting physicians and registered nurses in fast-paced environments. Strong focus on teamwork, communication, patient-centered care, and maintaining high standards of safety and professionalism.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teleservice Representative
Kaiser Permanente
Sacramento, CA
02.2020 - Current
- Performed data entry tasks such as entering new patient information into a computer system.
- Ensured all necessary forms were completed correctly before submitting them to insurance companies for reimbursement.
- Utilized scheduling software programs to efficiently book appointments according to physician availability.
- Created and maintained patient records, including medical histories, reports and correspondence.
- Routed calls and correspondence to appropriate medical staff.
- Scheduled follow-up visits for discharged patients or those referred to specialists.
Contact Center Representative
HealthNet Insurance Company
Sacramento, CA
12.2014 - 02.2021
- Enrollment and eligibility quotes for providers, Medical and Medicare members.
- Answers in and out bound calls to respond to basic questions of physicians and insurance companies and to ensure that they are resolved in a timely manner.
- Referrals/Authorizations research, Facilitates filing of appeals and grievances for members.
Medical Assistant Neurosurgery
Mercy Medical Group Foundation
Sacramento, CA
08.2019 - 02.2020
- Performs patient care, including vital signs, rooming and assisting with procedures.
- Process and obtain authorizations for all image orders in the clinic, such as MRI, CT and X-rays of the Brain, Cervical, Thoracic or Lumbar.
- Process and submit referrals for Physical Therapy, Pain Management or to any other medical specialties.
- Call in medication refills, provide prescription information to pharmacies, assist with insurance, coding, and billing paperwork.
Medical Assistant Float
Mercy Medical Group Foundation
Sacramento, CA
05.2018 - 08.2018
- Assisting in prepping patients for examinations or procedures, assisting with procedures, relaying instructions from the physician to a patient or authorized person, and collecting patient data.
- Administrating medications specifically directed by the physician and performing accurate vital sign measurements and documentation.
- Authorize drug refills, provide prescription information to pharmacies, assist with insurance, coding, and billing paperwork.
Education
Vocational Nursing Diploma -
Gurnick Academy of Medical Arts
Sacramento, CA12-2025
Intravenous Therapy & Blood Withdrawal Cert. -
Gurnick Academy of Medical Arts
Sacramento, CA03-2026
Diploma - Certified Phlebotomy Technician 1
Phlebotomy USA
Sacramento12-2021
Diploma - Medical Assistant
MTI College
Sacramento02-2018
Skills
- IV Therapy & Blood Withdrawal
- Patient Care & Safety
- Electronic Health Records (EHR)
- Monitoring Vital Signs
- Infection Prevention & PPE Compliance
- Patient & Family Education
- Documentation & Charting
- Interdisciplinary Team Collaboration
Certification
Licensed Vocational Nurse (LVN)
California Board of Vocational Nursing and Psychiatric Technicians (BVNPT)
License Number: 760863
Issued: May 19, 2026 | Expires: August 31, 2027
Intravenous Therapy & Blood Withdrawal Certification
California BVNPT
Completed: March 2026 (Pending Certificate)
Basic Life Support (BLS) Provider – American Heart Association
Issued: March 17, 2025 | Expires: March 2027
Certified Phlebotomy Technician I (CPT-1) – California
License Number: CPT-02368376
Issued: November 27, 2025 | Expires: November 26, 2027
Medical Assistant Certificate -2018
NURSING STUDENT CLINICAL EXPERIENCE
- Folsom Care Center, Folsom, 04/01/25, 06/30/25 Folsom, CA
- Whitey Oaks Care Center, 07/01/25, 09/30/25 Carmichael, CA
- Siena Skilled and Rehab, 09/01/25, 10/31/25 Auburn, CA
- Modesto Gospel Mission, 09/01/25, 11/30/25 Modesto, CA
- Sacramento Post Acute, 11/01/25, 12/31/25 Carmichael, CA
- Vibra Hospital, 11/01/25, 12/31/25 Sacramento, CA
Timeline
Teleservice Representative
Kaiser Permanente
02.2020 - Current
Medical Assistant Neurosurgery
Mercy Medical Group Foundation
08.2019 - 02.2020
Medical Assistant Float
Mercy Medical Group Foundation
05.2018 - 08.2018
Contact Center Representative
HealthNet Insurance Company
12.2014 - 02.2021
Diploma - Certified Phlebotomy Technician 1
Phlebotomy USA
Diploma - Medical Assistant
MTI College
Vocational Nursing Diploma -
Gurnick Academy of Medical Arts
Intravenous Therapy & Blood Withdrawal Cert. -
Gurnick Academy of Medical Arts