ICENT FRANCIS
Jacksonville,FL
Summary
Proven leader in transportation and sales management, excelling in route planning and navigation and customer service, with a track record of enhancing operational efficiency and safety compliance in transportation at AMAZON SERVICES LLC. Skilled in vehicle inspection reporting for accurate maintenance and adept at improving safety records. Ability to foster team collaboration demonstrates my leadership and critical thinking adaptability, alongside an active CDL inter-state Class A license, ensuring compliance with FDOT transportation regulations, driving both operational excellence and a positive, collaborative work culture and customer satisfaction. Skilled in hostler, tractor-trailer transport operation, warehouse management and adept at adapting to change, consistently achieving results and surpassing company goals under a minimal supervision.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Transportation Associate (L3 Line Haul Field-TOM-V
AMAZON SERVICES LLC
2022.04 - Current
- Enhanced timely deliveries by optimizing transportation routes and schedules.
- Contributed to team success through consistent collaboration with other Transportation Associates and Management. Also, worked as peer trainer when needed to support the team.
- Advanced level understanding and operating the YMS, FMC, GS, IB DOCK, OB DOCK, NON-INVENTORY, DD TDR, In yard and offsite hostler moves, including OTR TOMYRUN using day-cab as a "Class A" inter state CDL holder and active DQF by FMCSA standard.
- Promoted positive work environment within the transportation department fostering a culture of collaboration among team members.
- Maintained compliance with all federal, state, and local regulations regarding transportation services.
- Complied with the FDOT truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Improved safety records, conducting regular vehicle inspections before and after trips and logged and reported mechanical problems to avoid unsafe hazards and to keep equipment operating at full capacity.
- Spoke professionally with other associates, customers, and managements regarding complaints, gathering all necessary information to make educated decisions and address issues.
Patient Transporter
VITAL CARE TRANSPORTATION
2022.01 - 2022.04
- Warmly greeted patients and visitors and made each feel welcome, and enhanced patient comfort by providing compassionate care and timely transportation.
- Demonstrated flexibility in adapting to changing priorities during shifts and patients appointments schedule changes while maintaining high level of professionalism performance under pressure.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to their designated home location and vise versa.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
- Performed vehicle safety checks before transporting patients to avoid delays and maintaining up-to-date knowledge of local road and traffic conditions to navigate best routes and manage patient safety during transportation and in transit.
- Safely provided physical support to patients through diverse types of mobility assistance.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Sales Manager/Sales Consultant Manager
MAINLINE AUTO INC, Rozafa Auto Inc
2020.08 - 2022.01
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for quality products, parts for maintainers service and company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Managed the automobile dealership lot and supervised over 10+ staff operations and welfare, including the lot vehicle technicians day to day schedule and activities to ensure safe working environments, proper maintenances, quality service and timely delivery.
Terminal Operator
ITS Conglobal
2018.01 - 2020.07
- Enhanced terminal efficiency by implementing effective communication strategies with staff and clients.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among colleagues.
- Received, stored and transferred transportation assets such as 53'' trailers, pop trailers and intermodal container.
- Improved hostler equipment performance through regular inspections, maintenance, and repairs as needed.
Admin Production Manager
WHEELS GONG NIGERIA LIMITED
2016.01 - 2017.12
- Resolved issues quickly to maintain productivity goals.
- Managed over 10+ employees and multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
- Delivered direct feedback to senior management regarding project visibility and status.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Assessed and recruited talented individuals for event production.
Brand Ambassador/Field Agent/Marketing Team Coordinator
OLX NIGERIA
2013.11 - 2016.12
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
Education
Bachelor of Science - Transportation And Logistics Management
Ecole Superieure De Gestion Et De Technologie EGST
Cotonou, Benin Republic09.2014
High School Diploma -
(WAEC) General Certificate of Education
Lagos, Nigeria11.2007
Skills
- Warehouse Operations
- Transportation Regulations
- Route Planning
- Driver supervision
- Incident Reporting
- Customer Service
- Problem Resolution
- Safe Driving
- Critical Thinking
- Decision-Making
- Adaptability and Flexibility
- Tractor-Trailer Operation
- Vehicle Inspection
- Safety and Emergency Equipment
Languages
English
Full Professional
Igbo
Native or Bilingual
Yoruba
Native or Bilingual
Certification
- National Safety Council (NSC), Defensive Driving Course, 1OX Edition (Certificate of Completion)- 10/2021 (USA).
- National Safety Council (NSC) FIRST AID, CPR, AED Online Course (VI), (Certificate of Completion)- 10/2021 (USA).
- Community Transportation Associate of America (CTAA) Passenger Assistance Safety and Sensitivity (PASS) 7.0 (Certificate of Completion)- 11/2021 (USA).
- Commercial Drivers License (Class A)- 10/2022 (USA).
- Smith Systems Safety Driving Certificate- (Up-to-date) (USA).
REFERENCES
Available upon request.
Timeline
Transportation Associate (L3 Line Haul Field-TOM-V
AMAZON SERVICES LLC
2022.04 - Current
Patient Transporter
VITAL CARE TRANSPORTATION
2022.01 - 2022.04
Sales Manager/Sales Consultant Manager
MAINLINE AUTO INC, Rozafa Auto Inc
2020.08 - 2022.01
Terminal Operator
ITS Conglobal
2018.01 - 2020.07
Admin Production Manager
WHEELS GONG NIGERIA LIMITED
2016.01 - 2017.12
Brand Ambassador/Field Agent/Marketing Team Coordinator
OLX NIGERIA
2013.11 - 2016.12
Bachelor of Science - Transportation And Logistics Management
Ecole Superieure De Gestion Et De Technologie EGST
High School Diploma -
(WAEC) General Certificate of Education
- National Safety Council (NSC), Defensive Driving Course, 1OX Edition (Certificate of Completion)- 10/2021 (USA).
- National Safety Council (NSC) FIRST AID, CPR, AED Online Course (VI), (Certificate of Completion)- 10/2021 (USA).
- Community Transportation Associate of America (CTAA) Passenger Assistance Safety and Sensitivity (PASS) 7.0 (Certificate of Completion)- 11/2021 (USA).
- Commercial Drivers License (Class A)- 10/2022 (USA).
- Smith Systems Safety Driving Certificate- (Up-to-date) (USA).
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