Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
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Icesis Asika

Icesis Asika

Bedford,TX

Summary

Well-qualified Customer Service Representative with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Apex Systems
01.2024 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Leasing Agent

Certified Apartment Staffing
09.2023 - 01.2024
  • Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
  • Conducting tours for prospects and ensuring model apartments are showcase ready
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Enhanced community visibility through strategic marketing initiatives, including online advertisements and open house events.
  • Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
  • Handling phone call inquiries and reaching out to potential prospects

Front Desk Agent

EOS Fitness
04.2023 - 09.2023
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Customer Service/Call Center

Sunlight Solar
12.2022 - 03.2023
  • Processing orders and payments for solar panel installations
  • Improved customer satisfaction by implementing new call center strategies and streamlining processes.
  • Collaborated with other departments to develop cross-functional initiatives that enhanced the overall customer experience.
  • Boosted efficiency by automating repetitive tasks with technology solutions tailored specifically for the call center environment.


Assistant Teacher

A Plus Subs
02.2022 - 02.2023
  • Assisting with children's daily drop-off and pickup
  • Writing daily reports on children's behavior
  • Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
  • Enhanced students'' critical thinking skills through problem-solving exercises and open-ended questions.
  • Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.


Babysitter

Self Employed
02.2022 - 02.2023
  • Taking care of toddlers, infants, and school-aged children
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Retail Cashier

World Market
09.2022 - 12.2022
  • Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
  • Participated in regular team meetings to discuss strategies for improving sales performance and customer experiences.
  • Registering customers for the reward program
  • Trained new employees on company policies, register operations, and effective communication techniques with customers.
  • Managing inventory and assisting with online pickup orders.

Assistant Restaurant Supervisor

Sea World
01.2021 - 01.2022
  • Communicating with upper management
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Streamlined operations for increased efficiency by implementing staff training programs.
  • Quality checking food and managing multiple tasks
  • Handling in-person and telephone interactions with clients.

Education

MBA -

Grossmont Cuyamaca College
El Cajon
01.2025

High School Diploma -

Mount Miguel High School
Spring Valley, CA
06.2022

Skills

  • Customer Service Skills
  • Leadership and management experience
  • Computer proficiency
  • Written and spoken communication skills
  • Active listening skills
  • Receptionist and front desk experience
  • Writing Proficiency
  • Paperwork Processing
  • Data Collection
  • Data Entry

Awards

  • National Honor Society, They conducted me into the society in 2020 for my academic success and leadership in class. I've now been a part of the award society for 3 years.
  • ACE Scholarship Foundation, They awarded me a scholarship in 2022 for my outstanding high school GPA of 4.3
  • Best Female Writer Award, They presented me with this award for two consecutive years in high school. Recognizing and rewarding my creative writing, typing, and communication skills.

References

  • Ptolemy Stegall, Assistant Manager, Delafield Villas, (817)-262-1060
  • Dr. Aloysius Obiukwu, Teacher, Mount Miguel High School, (619) 519-4054
  • Antoinette Robles, Supervisor, SeaWorld Parks & Entertainment, (619) 602-6139

Timeline

Customer Service Representative

Apex Systems
01.2024 - Current

Leasing Agent

Certified Apartment Staffing
09.2023 - 01.2024

Front Desk Agent

EOS Fitness
04.2023 - 09.2023

Customer Service/Call Center

Sunlight Solar
12.2022 - 03.2023

Retail Cashier

World Market
09.2022 - 12.2022

Assistant Teacher

A Plus Subs
02.2022 - 02.2023

Babysitter

Self Employed
02.2022 - 02.2023

Assistant Restaurant Supervisor

Sea World
01.2021 - 01.2022

MBA -

Grossmont Cuyamaca College

High School Diploma -

Mount Miguel High School

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Icesis Asika