Summary
Overview
Work History
Education
Skills
Timeline
Generic

Icesis Calhoun

Aurora,CO

Summary

Dynamic customer service professional with a proven track record at Omni Interactions Inc., excelling in problem-solving and client satisfaction. Adept at managing leads and resolving issues, I bring a friendly demeanor and strong organizational skills to enhance team collaboration and drive results. Ready for immediate full-time opportunities in remote or field-based roles.

Overview

5
5
years of professional experience

Work History

Informal Sales & Client Support (Freelance)


Self Employed Services
09.2024 - Current
  • Assisted individuals in selecting services and resolving issues across industries (e.g., insurance, travel, tech support)
  • Conducted face-to-face consultations and built trust through personalized client care
  • Handled all outreach, lead management, and service follow-ups independently
  • Demonstrated initiative, adaptability, and goal-driven execution in a client-first approach

Remote Customer Service Representative

Omni Interactions Inc.
07.2020 - Current
  • Delivered real-time support via chat, phone, and email, assisting customers with account issues, payments, and service inquiries
  • Used CRM software to manage leads, log customer interactions, and escalate unresolved cases
  • Resolved billing issues and processed adjustments, improving client satisfaction and retention
  • Followed up with clients on open cases, demonstrating strong organizational skills and persistence

Inventory Specialist Supervisor

RGIS Inventory Specialists
11.2022 - 12.2023
  • Conducted detailed audits and maintained accurate inventory reports for multiple retail clients
  • Supported company sales objectives through efficient data entry and record keeping
  • Assisted team leads in meeting daily targets and contributed to overall accuracy goals
  • Developed attention to detail, process consistency, and record management skills

Education

High School Diploma -

Hazelwood West High
St Louis, MO
05-2020

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Typing Speed: 35 WPM
  • Languages: English
  • Work Preference: Full-time, Remote or Field-Based
  • Availability: Immediate
  • Setup: High-speed internet, home office, headset, computer system

Timeline

Informal Sales & Client Support (Freelance)


Self Employed Services
09.2024 - Current

Inventory Specialist Supervisor

RGIS Inventory Specialists
11.2022 - 12.2023

Remote Customer Service Representative

Omni Interactions Inc.
07.2020 - Current

High School Diploma -

Hazelwood West High

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