Icesoline Lindsey-Carter
Newport News,VA
Summary
Committed professional provides excellent customer service and works to carry out events to highest of standards. Knowledgeable and experienced in budgeting, vendor management and event promotion and marketing. Have 9 years of experience in Resident Services. Creative Activity Coordinator with over 10 years of experience working with adult care in Memory Unit, Assisted Living, and Convalescent. That is very interested in Event Planner position at Warwick Forest. Have experience in scheduling and managing fleet of up to 9 vehicles for diverse organizations. Leading a team of drivers in timely and quality customer service. I'm entertaining and friendly with the ability to handle large group setting. Talented problem-solver with personable and open style. Ability to multi-task, work independently and within teams in fast-paced, high volume environments. Flexible work and shift schedule.
Overview
19
19
years of professional experience
Work History
Transportation Supervisor
Warwick Forest
2019.12 - Current
- Oversaw team of drivers by reviewing performance to promote timely and efficient deliveries and operations
- Planned and established transportation routes, work schedules and assignments
- Maintained compliance with DOT regulations, accurately documenting driver qualifications, permits and equipment information
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations
- Maintained and verified time, transportation, financial, inventory and personnel records
- Scheduled repair and preventive maintenance of vehicles and other equipment
- Managed driver safety awards program, promoting safe driving and working safe initiative
- Transported passengers safely along prescribed routes according to tight schedules
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety
- Telephone etiquette.
Driver
Patriots Colony At Williamsburg
2014.05 - Current
- Identified appropriate travel routes in accordance with applicable traffic and transportation laws, regulations, protocols and guidelines
- Resolved maintenance and repair issues for vehicles and equipment
- Organized records of vehicles and schedule
- Assisted passengers with difficulties and/or disabilities in any manner needed
- Communicated all emergencies, delays due to weather and schedule changes to residents
- Performed all bus driving duties and passenger interaction with professionalism
- Take residents to or from medical appointments and trips
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
- Supervised five of employees when Driver Coordinator was out sick or on vacation
- Completed daily logs for management review
- Managed transportation calendar and scheduling
- Telephone etiquette.
Activities Coordinator
Patriots Colony At Williamsburg
2017.12 - 2019.12
- Performed assessments on activity programs to determine what specific activities were suitable
- Arranged outings as part of recreational program, including music therapy and bowling
- Planned, implemented and evaluated activities for Patriots Colony
- Drafted budgets for programs and ordered materials that were needed for certain activities
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients
- Developed monthly life enrichment calendar and published electronically and in print
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities
- Maintained detailed records outlining patient treatment plans, progress updates, treatment adjustments, goal achievements and outcomes
- Conducted patient evaluations to identify mental, emotional, social and physical aptitudes, assess abilities and identify conditions suitable for recreational interventions
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements
- Created and delivered recreational programs for small and large groups of residents
- Developed and lead intergenerational activities to encourage mental agility of patients
- Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical well-being
- Set up decorations, equipment and food service stands for various entertainment activities
- Conduct emails and faxes
- Telephone etiquette.
Key Driver/Special Needs Bus Driver
Newport News Public Schools
2005.05 - 2013.06
- Performed all bus driving duties and passenger interaction with professionalism
- Adhered to all scheduled routes to ensure timely drop-offs and pick-ups at all locations
- Obeyed all local and DOT traffic rules and regulations
- Assisted students with difficulties and/or disabilities in any manner needed
- Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations
- Kept bus clean to maintain professional appearance and positive school image
- Dispatched
- Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
- Transported students to and from home or school
- Conducted pre-trip inspections of bus to ensure safe operation
- Managed thirteen drivers.
Education
Alzheimer's/Dementia Behavioral Care -
Virginia Commonwealth University
03.2018
Direct Care Staff Training -
Virginia Department of Social Service
01.2018
Autism spectrum Disorders for Paraprofessionals -
Virginia Commonwealth University
01.2013
Microsoft Training/ Computer Maintenance/ Cat 5 (Category) -
On-Site- Technology
04.2002
High School Diploma -
Warwick High School
06.1999
Skills
- Supervisory Skills
- Route planning
- Direct patient care
- Scheduling and calendar management
- Organizational skills
- Excel, Word, and Publisher software
- Data entry
- Knowledge of state roads and highways
- Leadership
- Telephone etiquette
- Relationship building
- Current CDL license
- First aid certified
- CPR certified
- D.O.T Physical
- Flexible schedule
- Skilled problem solver
- DOT Regulations
- Transportation Management
- Incident Reports
- Workplace Safety
- Vehicle Inspection
- Driver Safety Programs
- Budget Analysis
- Customer Experience
- Evaluation Teams Management
- Job Assignments
- Schedule Management
- Transportation and Logistics Coordination
- Safety Knowledge
- OSHA Standards
- Transporting Residents
- Routing Plans
- Driving and Transportation
- Scheduling
- Complex Problem-Solving
- Daily Vehicle Inspections
- Fleet Preventive Maintenance
- Payroll
Accomplishments
- Champion of Caring award recipient, Patriots Colony at Williamsburg, 01/2016, Williamsburg, VA
- Champion of Caring Nominee, Patriots Colony at Williamsburg, 01/2018, Williamsburg, VA
Timeline
Transportation Supervisor
Warwick Forest
2019.12 - Current
Activities Coordinator
Patriots Colony At Williamsburg
2017.12 - 2019.12
Driver
Patriots Colony At Williamsburg
2014.05 - Current
Key Driver/Special Needs Bus Driver
Newport News Public Schools
2005.05 - 2013.06
Alzheimer's/Dementia Behavioral Care -
Virginia Commonwealth University
Direct Care Staff Training -
Virginia Department of Social Service
Autism spectrum Disorders for Paraprofessionals -
Virginia Commonwealth University
Microsoft Training/ Computer Maintenance/ Cat 5 (Category) -
On-Site- Technology
High School Diploma -
Warwick High School
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