Ichin Chou
Portland,OR
Summary
Trilingual (Mandarin, English, Japanese) Supply Chain Professional with 5+ years of experience in order fulfillment, logistics, and ERP systems. Proven track record in optimizing P2P processes, enhancing data integrity, and improving efficiency. Unilever-certified in supply chain data analysis, with strong cross-functional collaboration skills. Authorized to work in the U.S. under L2 visa with a valid work permit.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
eMemory Technology Inc
Hsinchu, Taiwan
01.2024 - 09.2024
- Ensured accurate order processing and 100% IFRS compliance by validating quotations and shipping details.
- Enhanced monthly closing processes by ensuring 100% accuracy in ERP data, leading to timely financial reporting.
- Accelerated account setup by streamlining credit data collection and supporting finance in approval workflows.
- Participated in ERP upgrade testing, ensuring data integrity, and a smooth system rollout.
Customer Support Specialist
Arcadyan Technology
Hsinchu, Taiwan
07.2020 - 11.2023
- Led end-to-end order fulfillment across multiple projects, managing POs, shipments, and invoicing throughout the full OTC cycle.
- Achieved 90%+ On-Time Delivery by optimizing forecasting accuracy and streamlining coordination between supply and demand teams.
- Maintained 99% ERP data accuracy and eliminated inventory discrepancies for two consecutive years through refined VMI controls and data-driven reporting.
Customer Support Specialist
IAC COMMERCE INC.
Tokyo, Japan
03.2019 - 04.2020
- Managed end-to-end order fulfillment, including receiving customer orders, placing vendor orders, coordinating shipments, billing, and payment confirmation, ensuring seamless, and timely delivery.
Sales Associate
Nam Liong Enterprise Co., Ltd
Tainan, Taiwan
07.2014 - 05.2017
- Managed the end-to-end order process, from receiving POs to coordinating shipment logistics, ensuring timely and accurate deliveries.
Education
Bachelor of Arts - Foreign Languages And Literature
National Cheng Kung University
Tainan, Taiwan06-2014
Skills
- Order processing
- ERP management
- Data analysis
- Customer service
- Supply chain coordination
- Demand forecasting
Certification
- Supply chain data analysis, Unilever, Certified
- Salesforce Sales Operations, Salesforce, Certified
Timeline
Customer Support Specialist
eMemory Technology Inc
01.2024 - 09.2024
Customer Support Specialist
Arcadyan Technology
07.2020 - 11.2023
Customer Support Specialist
IAC COMMERCE INC.
03.2019 - 04.2020
Sales Associate
Nam Liong Enterprise Co., Ltd
07.2014 - 05.2017
Bachelor of Arts - Foreign Languages And Literature
National Cheng Kung University
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