Ichiro Valenzuela Montes
Pembroke Pines,FL
Summary
Motivated leader with strong organizational and prioritization abilities. Highly energetic, outgoing, and detail-oriented. Provides exceptional customer service while handling multiple responsibilities. Areas of expertise include Customer and Personal Service, Sales and Marketing, and Inventory Stock.
Overview
10
10
years of professional experience
Work History
Fleet Service Agent
American Airlines
Miami, Florida
04.2025 - Current
- Utilized handcarts and safe lifting protocols to transport and relocate baggage, cargo and freight items.
- Conducted regular inspections of airport grounds for debris or foreign objects.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Operated ground support equipment such as tugs, belt loaders and lavatory trucks.
Curbside Lead/Pier Agent
Cruiseport Destinations
Miami, FL
12.2024 - Current
- Met incoming customers and provided immediate assistance.
- Implemented company processes to effectively resolve customer service issues.
- Reviewed visas, passports and immigration applications to verify adherence to requirements.
- Provided guidance and instructions regarding immigration procedures at ports of entry.
- Identified fraudulent documents presented by travelers during inspections.
- Immediately escalated issues to the correct individuals when typical procedures did not bring resolution.
- Effectively communicated with team members to maintain clearly defined expectations.
Driver
Uber, Lyft
Miami, FL
10.2023 - Current
- Managed time efficiently when making multiple stops along designated routes.
- Delivered packages to customers in a timely and efficient manner.
- Demonstrated ability to handle emergency situations calmly and effectively.
Personal Loan Specialist
OneMain Financial
Miami, FL
01.2023 - 10.2023
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Updated client account information and records in company databases.
- Reviewed client documentation for discrepancies and mistakes.
- Reviewed loan agreements to verify completeness and accuracy, according to applicable policies.
Night Shift Leader
Amscot
Miami, FL
08.2019 - 12.2022
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Performed opening and closing procedures, set up registers, and arranged products to keep facility operations ready.
- Trained employees in proper work procedures and performance strategies to optimize operations.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
Curbside Leader
Cruiseport Destinations
Miami, FL
08.2017 - 08.2019
- Met incoming customers and provided immediate assistance.
- Implemented company processes to effectively resolve customer service issues.
- Immediately escalated issues to the correct individuals when typical procedures did not bring resolution.
- Effectively communicated with team members to maintain clearly defined expectations.
Valet Attendant/Runner
Luxe Parking Management
Miami, FL
04.2018 - 08.2018
- Transported vehicles from origin to destination, secured vehicles, and returned tag and keys to key booth.
- Loaded and unloaded luggage for guests, opened car doors, and provided directions to the front desk.
- Returned guests' vehicles while following safe driving practices.
Sales Associate
Hudson Group
Miami, FL
04.2017 - 12.2017
- Greet customers and ascertain what each customer wants or needs.
- Resolve customer complaints regarding sales and service.
- Answer questions regarding the store and its merchandise.
- Describe merchandise and explain the use, operation, and care of merchandise to customers.
- Inventory stock and requisition new stock.
Assistant Manager
Chavy's Liquors
Hialeah, FL
06.2015 - 04.2017
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
- Receive and count stock items, and record data manually or using a computer.
- Inventory stock, and reorder when inventory drops to a specified level.
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Education
GED -
Miami Dade College
Miami, FL02.2017
Skills
- Energetic work attitude
- Customer service expert
- Strong Organizational Skills
- Quick learner
- Staff development/training
- Persuasive communication expertise
- Bilingual - English/Spanish
Timeline
Fleet Service Agent
American Airlines
04.2025 - Current
Curbside Lead/Pier Agent
Cruiseport Destinations
12.2024 - Current
Driver
Uber, Lyft
10.2023 - Current
Personal Loan Specialist
OneMain Financial
01.2023 - 10.2023
Night Shift Leader
Amscot
08.2019 - 12.2022
Valet Attendant/Runner
Luxe Parking Management
04.2018 - 08.2018
Curbside Leader
Cruiseport Destinations
08.2017 - 08.2019
Sales Associate
Hudson Group
04.2017 - 12.2017
Assistant Manager
Chavy's Liquors
06.2015 - 04.2017
GED -
Miami Dade College
Similar Profiles
Sue RobinsonSue Robinson
Sr Specialist, HRIS Business Process at American Airlines, American Airlines HDQSr Specialist, HRIS Business Process at American Airlines, American Airlines HDQ
Jilleian K. Sessions-StackhouseJilleian K. Sessions-Stackhouse
Human Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQHuman Resources Sr. Specialist, Policy at American Airlines, American Airlines HDQ
DAVID KOBYLARZDAVID KOBYLARZ
Commercial Airline Pilot at Trans World Airlines(TWA) /American AirlinesCommercial Airline Pilot at Trans World Airlines(TWA) /American Airlines
G. Tyler TenbrinkG. Tyler Tenbrink
Director, Talent Acquisition & Development at Piedmont Airlines- American Airlines GroupDirector, Talent Acquisition & Development at Piedmont Airlines- American Airlines Group
Hadi MooneyHadi Mooney
Volunteer at Islamic Jaffari AssociationVolunteer at Islamic Jaffari Association