Summary
Overview
Work History
Education
Skills
Timeline
Generic

Icia Houston

Dade City,FL

Summary

Accomplished General Manager with a proven track record at Marcos Pizza, enhancing profitability through effective cost control and waste reduction. Skilled in operations management and team development, I've significantly increased customer satisfaction and compliance with health and safety regulations. My leadership fosters a positive work environment, driving both staff performance and guest retention.

Overview

24
24
years of professional experience

Work History

General Manager of Food Service

Marcos Pizza
06.2022 - Current
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
  • Dispatched drivers to the correct locations with the correct food and products the customer asked for
  • Made sure drivers were professional at all times and were ready for there shift before it started

Breakfast Manager

Burger King
01.2022 - 06.2022
  • Managed daily operations for a smooth-running breakfast shift, resulting in increased guest retention.
  • Serviced guests with food and beverage requirements.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe dining environment for guests.
  • Trained new staff members on restaurant policies, procedures, and customer service standards, contributing to their professional development.

Assistant Manager

McDonald's
02.2001 - 10.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Highschool Diploma - Honors

Ridgewood High
Port Richey, FL
06.2002

Skills

  • Operations Management
  • Cost Control
  • Creativity and Innovation
  • Marketing and Promotions
  • Scheduling and Rostering
  • Team Development
  • Customer Service
  • Quality Control
  • Performance Evaluations
  • Cost controls
  • Food Preparation
  • Purchasing
  • Staff Supervision
  • Staff Leadership
  • Regulatory Compliance
  • Facility Maintenance
  • Hiring standards
  • Staff Motivation
  • Ordering Supplies
  • Health Inspections
  • Equipment management
  • Sales Leadership
  • Waste Reduction
  • Sales Planning
  • Sanitation Standards
  • Hiring procedures
  • Employee Retention
  • Food Storage
  • Training and Onboarding
  • Front of House Management
  • Reliable and Responsible
  • POS Terminal Operation
  • Safe Food Handling
  • Supply Ordering and Management
  • Employee Performance Evaluations
  • Delegating Assignments and Tasks
  • Inventory Management
  • Money Handling
  • Problem-Solving

Timeline

General Manager of Food Service

Marcos Pizza
06.2022 - Current

Breakfast Manager

Burger King
01.2022 - 06.2022

Assistant Manager

McDonald's
02.2001 - 10.2008

Highschool Diploma - Honors

Ridgewood High

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Icia Houston