Summary
Overview
Work History
Education
Skills
Qualifications Summary
Training
Timeline
Generic

Icianna McGlothin

Columbus,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Waxing Specialist/Customer Service Representative

Waxxpot
10.2022 - Current
  • Maintained strict adherence to sanitation standards, minimizing the risk of infection or irritation for clients.
  • Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
  • Ensured high-quality treatments with thorough knowledge of various wax types and proper application techniques.
  • Boosted clientele through effective promotion of waxing services and referral incentives.
  • Maintained high customer satisfaction rates with prompt and professional communication during the booking process.
  • Established strong relationships with clients, leading to repeat bookings and referrals.

Sales Assistant

Verizon
11.2021 - 06.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Fulfillment Team

Target
10.2020 - 08.2021
  • Member 20hrs a week, Received supplies, equipment and perishable, semi-perishable and non-perishable resale items in the receiving area of the retail store
  • Replenish depleted stock with incoming items or by obtaining stock from storage area and transporting to shelving or display area
  • Affix selling price labels generated by computers in a neat and orderly manner, rotating on a basis of age and freshness of stock
  • Verify shipments by checking shipping documents, reporting discrepancies and damage.

Shift Manager

Cinnabon
06.2018 - 06.2021
  • Of a Cinnabon having the full range of departments
  • Exercised full responsibility to plan, direct, coordinate and control the diverse day-to-day retail operations of the Sales Store.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Education

Criminal Justice

The Ohio State University
Columbus, OH
05.2025

Skills

  • Strong customer service
  • Patience and Empathy
  • Professional Communication
  • Cash Handling
  • Sales expertise
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Customer Support
  • Data Entry
  • Customer Satisfaction

Qualifications Summary

  • Planned, directed, coordinated, and controlled diverse day-to-day retail operations.
  • Provided guidance and training to subordinates in the execution of the display program
  • Supervised associates that engaged in the operations of the retail store.

Training

Licensed Cosmetologist

Timeline

Waxing Specialist/Customer Service Representative

Waxxpot
10.2022 - Current

Sales Assistant

Verizon
11.2021 - 06.2022

Fulfillment Team

Target
10.2020 - 08.2021

Shift Manager

Cinnabon
06.2018 - 06.2021

Criminal Justice

The Ohio State University

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Icianna McGlothin