Icsha Flowers
Baltimore,MD
Summary
Proven expertise in records management and exceptional customer service, honed at Johns Hopkins Hospital and other leading institutions. Demonstrated ability to maintain patient confidentiality and streamline payment processes, enhancing operational efficiency. Achieved significant improvements in patient registration and insurance verification, contributing to a more effective healthcare delivery system. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
20
20
years of professional experience
Work History
Patient Access Associate
Johns Hopkins Hospital
03.2024 - Current
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Telerecruiter
American Red Cross
02.2019 - 03.2024
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Developed thorough understanding of job requirements and qualifications to steer recruitment efforts toward appropriate job profiles.
- Completed surveys by rechecking contact information before ending each call.
- Investigated candidate history and employment claims to confirm eligibility for positions.
- Obtained updated contact information from all subjects and verified data for accuracy.
G.I. Technican
G.I. Microsurgery Institute
08.2017 - 03.2018
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Measured and hemmed curtains, garments, and canvas coverings to size using tape measures.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Patient Access Admitting Coordinator
University Of Md Medical Center
02.2006 - 03.2017
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Monitored front areas so that questions could be promptly addressed.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Patient Care Technician
University Of Md Medical Center
03.2004 - 02.2006
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
High School Diploma -
Carver Vocational Technical High
Baltimore, MD06.1992
Skills
- Records Management
- Payment Processing
- Patient confidentiality
- HIPAA Compliance
- Appointment Scheduling
- Medical Billing
- Patient Registration
- Insurance Verification
- Customer Service
Timeline
Patient Access Associate
Johns Hopkins Hospital
03.2024 - Current
Telerecruiter
American Red Cross
02.2019 - 03.2024
G.I. Technican
G.I. Microsurgery Institute
08.2017 - 03.2018
Patient Access Admitting Coordinator
University Of Md Medical Center
02.2006 - 03.2017
Patient Care Technician
University Of Md Medical Center
03.2004 - 02.2006
High School Diploma -
Carver Vocational Technical High
Similar Profiles
Toshia LittleToshia Little
Admissions and Registration Coordinator III at Johns Hopkins HospitalAdmissions and Registration Coordinator III at Johns Hopkins Hospital
Tonya WaltonTonya Walton
Public Safety Officer at Johns Hopkins HospitalPublic Safety Officer at Johns Hopkins Hospital
Lisa AddisonLisa Addison
Patient Services Coordinator III at Johns Hopkins HospitalPatient Services Coordinator III at Johns Hopkins Hospital
Carolyn KusendaCarolyn Kusenda
Clinical Nutrition Manager/Interim Director Pediatric Clinical Nutrition at Johns Hopkins HospitalClinical Nutrition Manager/Interim Director Pediatric Clinical Nutrition at Johns Hopkins Hospital
Geron BrooksGeron Brooks
Substitute Teacher, Relay Elementary School at Kelly EducationSubstitute Teacher, Relay Elementary School at Kelly Education