Ida Bates
Hogansville,Georgia
Summary
Dedicated professional with a proven track record of delivering exceptional customer service in fast-paced, high-pressure environments. Expertise in efficiently managing transactions and fostering positive customer interactions while maintaining a clean and organized workspace. Committed to continuous improvement and leveraging past experiences to enhance service quality and operational efficiency. Strong ability to adapt to dynamic situations, ensuring customer satisfaction remains a top priority.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Southern Charm of Newnan
01.2024 - 10.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Managed cash drawers, balancing at the start and end of shifts.
- Resolved customer complaints swiftly, enhancing satisfaction and loyalty.
- Maintained cleanliness and organization of checkout areas to promote safety and efficiency.
- Provided product knowledge to customers, helping them make informed purchasing decisions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Barista
Turn It Up Nutrition
07.2022 - 08.2023
- Prepared drinks through mostly memorized recipes
- Accurately made customer requests and kept customers satisfied when a customer was not satisfied
- Working collaboratively with team members when business was busy and maintained steady work flow
- Keeping the store stocked and organized in between customers
- Recommended menu items to increase sales and improve guest experience
- Providing friendly customer service to ensure satisfaction and build customer rapport
- Crafted high-quality beverages with precision, ensuring customer satisfaction and adherence to recipes.
- Trained new baristas on beverage preparation techniques and customer service standards.
Customer Service Representative
B Turner's
10.2022 - 03.2023
- Accurately and efficiently handling transactions
- Keeping a balanced register
- Keeping a clean workspace while also keeping my assigned section of the store clean ensuring a satisfying shopping experience
- Greeted and made customers feel welcome while also giving assistance when needed and resolving issues promptly
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and tracked shipments to ensure timely delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Phlebotomy
West Georgia Technical College
Carrollton, GA03-2026
Diploma - undefined
Heard County High School
Franklin, GA05.2023
Skills
- Customer service
- Food service
- Time management
- Communication skills
- Active listening
- Positive attitude
- Multitasking
- Empathy
Timeline
Customer Service Cashier
Southern Charm of Newnan
01.2024 - 10.2025
Customer Service Representative
B Turner's
10.2022 - 03.2023
Barista
Turn It Up Nutrition
07.2022 - 08.2023
Diploma - undefined
Heard County High School
Phlebotomy
West Georgia Technical College