Ida Benham
New Bern,NC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
I consider myself a driven leader with strong customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
19
19
years of professional experience
Work History
Assistant Kitchen Manager
Outback Steakhouse
11.2021 - Current
- Streamlined kitchen operations to enhance efficiency and reduce food waste.
- Trained and mentored new kitchen staff on standard operating procedures and food safety practices.
- Monitored inventory levels, ensuring timely ordering of supplies to maintain kitchen functionality.
- Analyzed kitchen workflow and identified areas for process improvements, resulting in faster service times.
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Bartender
Outback Steakhouse
11.2021 - Current
- Crafted and served a diverse range of cocktails, ensuring exceptional customer satisfaction.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in inventory management, tracking supplies and minimizing waste effectively.
- Developed strong relationships with regular customers, enhancing overall guest experience.
- Trained new staff on bartending techniques and customer service standards for operational efficiency.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Kitchen Manager
Bakers Kitchen
02.2017 - 12.2023
- Collaborated with front-of-house staff to ensure smooth communication and timely service delivery during busy shifts.
- Conducted regular performance evaluations of kitchen staff, providing constructive feedback and fostering professional growth.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Managed inventory levels, coordinated supply orders, and minimized waste through efficient stock rotation.
- Oversaw daily kitchen operations, ensuring adherence to food safety standards and quality control processes.
General Manager
IHOP
08.2006 - 02.2017
- Fostered a culture of continuous improvement through regular training and development programs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Education
High School Diploma -
New Bern High School
New Bern, NC06-2011
Skills
- Ordering supplies
- Food safety compliance
- Sanitation standards
- Recipe execution
- BOH operations
- Purchasing
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Cleaning and sanitation
- Verbal and written communication
- Food safety
- Team collaboration and leadership
- Safe food handling
- Staff training and development
- Team building
- Kitchen equipment maintenance
- Inventory control
- Quality assurance
- Order accuracy
- Health inspections
Timeline
Assistant Kitchen Manager
Outback Steakhouse
11.2021 - Current
Bartender
Outback Steakhouse
11.2021 - Current
Kitchen Manager
Bakers Kitchen
02.2017 - 12.2023
General Manager
IHOP
08.2006 - 02.2017
High School Diploma -
New Bern High School