Ida Brown
Ypsilanti,Michigan
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Flight Attendant
Delta Airlines Global Services
Ypsilanti , MI
2007.02 - 2023.12
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Responded to medical emergencies as needed during flights.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Provided assistance to disabled passengers when necessary.
- Cooperated with pilots and crew members while performing duties on board the plane.
Customer Support Representative
Comcast
Ann Arbor , MI
2004.05 - 2006.12
- Provided technical support to customers via phone and email.
- Resolved customer inquiries in a timely manner.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Conducted follow-up calls to ensure customer satisfaction.
- Developed relationships with customers through friendly interactions.
- Advised customers on how best to use products or services offered by the company.
Education
Information Technology
Stillman College
Tuscaloosa, AL12.1990
College Prep Courses
Hale County High School
Moundville, AL05.1989
Skills
- FAA Regulations
- Coordination
- First Aid
- Guest services
- Interpersonal communications
- Schedule Management
- Sales expertise
- Aviation regulations
- Verbal and written communication
- Public speaking
- Crew coordination
- Food and beverage preparation
Affiliations
- skilled bartender
- practicing my DJ skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Flight Attendant
Delta Airlines Global Services
2007.02 - 2023.12
Customer Support Representative
Comcast
2004.05 - 2006.12
Information Technology
Stillman College
College Prep Courses
Hale County High School
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