Hi, I’m
Ida Carroll
Mesquite,TX
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Knack for meticulous attention to detail and strong interpersonal skills. Excelled in streamlining office operations, enhancing data accuracy, and fostering customer relations. Adept at database entry and problem-solving, consistently ensuring operational excellence and team cohension.
Overview
8
years of professional experience
Work History
Hunt Consolidated
Clerical Support Associate
01.2022 - 10.2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Received, sorted, and distributed incoming mail.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided excellent customer service while answering phone calls, directing inquiries, and taking detailed messages when necessary.
- Served as a valuable resource for new hires by providing guidance on office procedures, policies, and software usage.
- Maintained a professional office environment with organized workspaces and updated supply inventory levels.
- Handled sensitive information discreetly while working with confidential documents or discussing private matters with clients or coworkers.
- Boosted customer satisfaction with timely responses to inquiries and efficient problem resolution.
- Participated in regular staff training sessions to stay current on industry best practices for administrative professionals.
- Processed incoming and outgoing mail and packages according to established procedures.
- Assisted with onboarding of new employees.
Kelly Services
Data Entry Clerk
08.2016 - 02.2020
Job overview
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Created and maintained data entry logs to track data entry activities.
Education
Southeastern Careers InstituteTX
Certified Medical Assistant from Medical
07-2008
University Overview
- Director's List August-September 2007
- Director's List September-October 2007
- Honor Roll January-Feburary 2008
- Perfect Attendance
- 3.95 GPA
WW Samuell High SchoolDallas, TX
High School Diploma
05-2007
University Overview
- Fellowship Christian Academy Member
- Extracurricular Activities: American Sign Language
Skills
- Scheduling appointments
- Filing systems
- Professional and mature
- Excel spreadsheets
- Meticulous attention to detail
- Filing and data archiving
- Multi-line phone
- Self-starter
- Strong interpersonal skills
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team building
- Record-keeping
- Time management abilities
- File Management
- Administrative Support
- Telephone Etiquette
Timeline
Clerical Support Associate
Hunt Consolidated
01.2022 - 10.2024
Data Entry Clerk
Kelly Services
08.2016 - 02.2020
Southeastern Careers Institute
Certified Medical Assistant from Medical
WW Samuell High School
High School Diploma
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