IDA DICKSON-KINGSTON

• This position was a one year National AmeriCorps program with the IRC, Denver Office
• I worked in this position to assist refugee/asylee clients directly in conducting intakes and assessments, develop employment plans, job search and placement, conducting practice interviews and assisting clients enhance their resumes
• This objectives were achieved through the building of long term job development relationships and networking with Employers
• To maintain a continuous effort to get these clients to be economically sufficient, I monitored their job performance through follow-up calls with both the clients and their employers after placing them on jobs
• This was also followed with tracking employer/employee job satisfaction and job performance through all economic development services
• As part of this position, I coordinated the employment team’s higher education and employment mentorship program aimed at assisting the refugee and asylee clients whose short and long term goals required the guidance of these volunteer mentors recruited by the IRC Denver
• The arrival of the COVID-19 Pandemic also saw me working through a set of strategic and coordinated team work with fellow caseworkers, public benefit and health team members to ensure that clients were still served
• The lost of jobs by these clients led to me working through applications on behalf of clients for government unemployment and pandemic support resources

Achievement:

• Achieved successful job placement of clients by completing intakes and assessments, developing employment plans, job search, conducting .
• Resolved language barrier issues through practice interviews and assisting clients enhance their resumes with accuracy and efficiency.
• Collaborated with a team of four in the development of strong long term relationships and networking with Employers.
• Achieved making clients to become economically self sufficient by maintaining a continuous effort to get these effectively helping with tracking employer/employee job satisfaction and job performance through all economic development services.
• Documented and coordinated the employment team’s higher education and employment mentorship program aimed at assisting the refugee and asylee clients whose short and long term goals required the guidance of these volunteer mentors recruited by the IRC Denver.
• The arrival of the COVID-19 Pandemic also saw me working through a set of strategic and coordinated team work with fellow caseworkers, public benefit and health team members to ensure that clients were still served. The lost of jobs by these clients led to me working through applications on behalf of clients for government unemployment and pandemic support resources.

• Researched on a Diversity and Inclusion Project and how to strategically tap into/reach more diverse potential candidates regardless of their age, gender, veteran status, race, language, ethnicity, sexual orientation etc
• Built partnership with the nine Commission Offices under the City and County of Denver’s Agency for Human Rights & Community Partnerships, International Rescue Committee, Colorado African Organization, French/American Chamber of Commerce, Center for People with Disabilities, Lutheran Family Services Rocky Mountains, Aurora/Denver Community Colleges and other Institutions working with the diverse population in the Denver Metro Area
• Planning and coordination of Events, training and workshops for the Senior HR Director
• Supported the New Hire “Project Five Star” Global Team and completed the following:
• New Hires “Welcome” data/documents compilation for the respective global Offices
• New Hires on-boarding process
• New Hires “First Week” experience survey questionnaire
• New Hire Renewal/Sales On-boarding Playbook (30-page document)
• 10-Page Power Point document on “Moving to Denver” general information
• Other related documents
• Worked on 12 categories of job descriptions for a Job Descriptions Project and provided support to the HR Operations Team to rectify Organizational Charts and clean-up status data for 200 employees in Workday
• Coordinated the planning and organization of the Management Awareness Training on “Sexual Harassment, Bullying, Discrimination and Anti-Retaliation” in the Workplace (65 participants), “Professional Development Workshop Designed for the Working Female Professional” (80 participants) initiated by the LEAN Employees Resource Group, Employee “Bring Your Kids to Work Day”, Employee Free Massage Event provided by a third party Professional Massage Company
• Conducted survey monkeys for employee feedback on specific events and worked on other HR related documents/tasks as directed by the Senior HR Director
• Accomplished the following tasks:
• Achievements:
• Built strong relationships with external partners to secure resources and support necessary for program success.
• Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
• Achieved successful outcomes for multiple projects through effective project management and collaboration with stakeholders.
• Planned and executed meetings to connect organizational representatives, community members and clients.
• Designed program implementation and maintenance plan.
• Coordinated with local government to provide resources to clients.
• Spoke with senior citizen groups to expand community engagement and program outreach.
• Assisted in conducting needs assessments to identify key areas of service needs.
• Handled on-boarding process for newly hired employees and distributed all paperwork.
• Optimized HRIS systems for better data accuracy and ease of use by both HR professionals and employees.
• Developed comprehensive training programs, resulting in higher employee satisfaction levels and performance improvements.
• Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
• Developed incentive program for hiring of and retaining of employees.
• Directed hiring and onboarding programs for new employees.
• Fostered positive work environment through comprehensive employee relations program.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Distributed employee engagement surveys to identify areas of improvement.

• Successfully managed a quarterly pipeline with over 1000 AVAYA Telecommunication channel and direct client services accounts
• Through strategic, effective communication, problem solving, account research and reporting, I built strong business partnership relationships with clients
• This resulted in accurate quarterly renewal sales forecasting with high performance, collaboration and sharing sales ideas and success stories with team members during group Sales Coaching sessions
• Tasks Accomplished:
• Achievements:
• Negotiated contract renewals, ensuring optimal terms for both the company and the client.
• Collaborated with account managers to ensure a seamless handoff of client information during the renewal process.
• Boosted renewal sales by developing and executing targeted marketing campaigns.
• Identified upselling opportunities to maximize revenue from existing clients.
• Conducted regular check-ins with clients to address concerns and identify potential areas for improvement before their contracts were up for renewal.
• Regularly collaborated with cross-functional teams including marketing, product development, and technical support to ensure alignment on all aspects of the renewal process.
• Built strong relationships with key stakeholders within client organizations to facilitate timely contract negotiations.
• Generated detailed reports on account performance, allowing for data-driven decision making during renewal negotiations.
• Increased customer retention through proactive communication and relationship management.
• Developed customized proposals that highlighted the value of our product offerings, resulting in higher renewal rates.
• Developed and maintained a strong understanding of our products'' unique selling points, enabling effective communication with clients during the renewal process.
• Established a solid pipeline of prospective renewals through diligent tracking and consistent follow-up efforts.
• Provided excellent customer service throughout the entire renewal process, leading to increased satisfaction and loyalty among clients.
• Leveraged customer feedback to inform product enhancements, leading to improved client satisfaction and higher likelihood of renewals.
• Fostered a culture of continuous improvement within the renewals team, leading to more efficient processes and enhanced client satisfaction.
• Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
• Used consultative sales approach to understand and meet customer needs.
• Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Serviced existing accounts on regular basis to maximize revenue.
• Used CRM software to record customer interactions and track general sales activities for review and follow-up.
• Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Set up appointments with potential and current customers to promote new products and services.
• Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
• Drove new business by acquiring new clients and expanding new and existing relationships.
• Monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Leveraged proven sales methods to increase revenue and surpass sales objectives.
• Consistently exceeded new sales growth quotas
• Proactively managed client correspondence and recorded tracking and communications.
• Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
• Prospected new sales leads from directories, referrals and partners.
• Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.

• Successfully organized, planned, and provided administrative support to diplomatic officers, missions, FAO/International Donors/Stake Holders funded projects, Technical/Project and supported workshops, meetings and major activities like the International World Food Day Celebrations for the Country Office Division;
• Handled Protocol and Travel arrangements activities for the Country Representative, government officials and diplomats;
• Maintained and managed high confidence documents which included project documentation, Government Contracts, Letters of Agreement, Work Plans, Special Service Agreements, Duty Travels, Purchase Orders, and Budget etc
• Had a great working relationship and displayed high team player skills with my fellow colleagues and support staff

• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
• Demonstrated adaptability by quickly mastering new software applications for various tasks.
• Increased efficiency by implementing new processes and providing administrative support to management.
• Expedited project completion times due to the ability to multitask effectively under tight deadlines.
• Assisted managers in decision-making processes based on thorough research and analysis of available data.
• Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
• Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
• Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
• Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
• Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
• Streamlined communication within team, scheduling and coordinating meetings for all members.
• Improved organizational culture by planning and executing engaging team-building events.
• Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
• Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.
• Supported senior management to make informed decisions
• Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
• Proofread and edited documents for accuracy and grammar.
• Volunteered to help with special projects of varying degrees of complexity.
• Performed wide-ranging administrative, financial and service-related functions.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Managed data and correspondence to secure information across complex landscapes of organizational departments.
• Trained and supervised employees on office policies and procedures.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
• Served as corporate liaison for finance, IT, and marketing departments.