Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Quote
Timeline
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Ida Iacovone

Buford,GA

Summary

Highly results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent stellar performance of strong work ethics and customer service expectations. Driven professional with service-oriented nature and analytical approach to resolving customer problems. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of productivity, prompt response and training in customer service excellence. Motivated to learn, grow and excel in the call center customer service industry.

Overview

9
9
years of professional experience
4
4

Microsoft Office Suite

Work History

Georgia Rental Assistant Processor/Customer Service Specialist

Department Of Community Affairs
Atlanta, GA
2021.10 - 2023.06
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Processed rental/utility payments for those affected physically or by income loss/reduction due to COVID-19
  • Built lasting rapport with tenants, landlords, co-workers, and management
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.

Lock Desk Analyst

Homepoint Financial
Ann Arbor, MI
10.2020 - 04.2021
  • Familiar with Optimal Blue and Encompass ticketing systems to manage and process support actions/ requests.
  • Conducted in-depth product/ issue resolution research to address customer concerns.
  • Assisted customers, brokers, realtors and other mortgage lender's with troubleshooting issues encountered during loan process while providing actionable tips to resolve problems.
  • Closed over 30 tickets daily.

Sales Associate

Walmart
Buford, GA
04.2014 - 10.2020
  • Analyzed, properly processed product returns, assisting customers with finding alternative merchandise.
  • Engaged with customers 100% to effectively build rapport and lasting relationships.
  • Educated customers on promotions to enhance sales.
  • Delivered high level of assistance by locating products, checking store system for merchandise at other sites.

Education

Associate of Science - Mental Health

Virginia Western Community College
Roanoke, VA
05.2004

Associate of Arts - Early Childhood Education

Community College of Rhode Island
Warwick, RI
05.1984

Skills

  • Multi-tasking strength
  • Problem-solving skills
  • Customer Service Skills
  • Microsoft Office
  • Excellent Written and Oral Communication
  • Ability to Work Independently
  • Calm and Professional Under Pressure

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Reporting - Documented and resolved customer questions.
  • Used Microsoft Excel to create tracking spreadsheets.

Certification

  • Microsoft Word 365
  • Microsoft Excel 365
  • Microsoft PowerPoint 365
  • Microsoft Outlook 365

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

As water reflects the face, so a life reflects the heart.
Psalms 27:19

Timeline

Georgia Rental Assistant Processor/Customer Service Specialist

Department Of Community Affairs
2021.10 - 2023.06

Lock Desk Analyst

Homepoint Financial
10.2020 - 04.2021

Sales Associate

Walmart
04.2014 - 10.2020

Associate of Science - Mental Health

Virginia Western Community College

Associate of Arts - Early Childhood Education

Community College of Rhode Island

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Ida Iacovone