Summary
Overview
Work History
Education
Skills
Timeline
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Ida Johnson

Miami Gardens

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Burger King. Proven track record in process improvement and financial analysis, enhancing sales efficiency and operational effectiveness. Skilled in conflict resolution and inventory management, consistently delivering exceptional results in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Cashier Supervisor

Burger King
Miami
01.2025 - Current
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Managed daily operations, client relations and IT.
  • Developed and implemented new processes to improve customer service and sales efficiency.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.

Shift Manager

Popeyes® Louisana Kitchen
Miami
04.2018 - 04.2019
  • Reviewed financial statements to meet targets during shift.
  • Documented receipts, employee hours and inventory movement.
  • Taught staff upselling techniques to meet revenue targets.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Enforced safety standards throughout the store including proper use of equipment.

Warehouse Worker

Amazon
Miami
12.2016 - 01.2019
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Staged and sorted multiple types of products for loading.
  • Placed bracing, straps and other protective devices onto items in transit to prevent damage.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Maintained accurate inventory records using computerized tracking systems.
  • Used digital database to keep records of units and stock moved.
  • Operated scanners, computers, and other equipment to track orders.

Education

High School Diploma -

Miami Central Sr High School
Miami, FL
06-1998

Skills

  • Customer service
  • Financial analysis
  • Inventory management
  • Employee training
  • Process improvement
  • Point of sale
  • Team leadership
  • Conflict resolution
  • Safety compliance
  • Time management
  • Problem solving
  • Communication skills
  • POS systems
  • Cash handling and management
  • Cash handling

Timeline

Cashier Supervisor

Burger King
01.2025 - Current

Shift Manager

Popeyes® Louisana Kitchen
04.2018 - 04.2019

Warehouse Worker

Amazon
12.2016 - 01.2019

High School Diploma -

Miami Central Sr High School

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