Summary
Overview
Work History
Education
Skills
Other
Timeline
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Ida LaValley

Webster,USA

Summary

Customer service has been a cornerstone of every role, demonstrating a strong commitment to meeting the needs of clients and residents. Experience includes engaging with residents in a nursing facility and managing customer accounts, ensuring that each individual receives the necessary information, products, or care for satisfaction. This dedication to service excellence consistently drives success and fosters positive relationships across diverse environments. A proven ability to adapt and respond to varying customer needs enhances overall effectiveness in delivering outstanding service.

Overview

28
28
years of professional experience

Work History

Sales Manager

Nu-Cast, Inc.
11.2021 - Current
  • In addition to the Account Executive responsibilities, working with 1-2 person department as the department manager.
  • Work with Employee to maximize their individual strengths and work to minimize their weaknesses.
  • Attend and contribute to weekly status meetings.
  • Attend and contribute to annual Management Review Meetings

Account Executive

Nu-Cast, Inc.
07.2011 - 10.2021
  • Research, identify and develop new customers and markets.
  • Point of contact for sales and after sales responsibility for selected customers.
  • Coordination of new product development programs with customer engineering, manufacturing and quality organizations.
  • Interfaces with program managers, buyers and engineers.
  • Provides sales engineering support during customer visits or at customer facilities.
  • Order entry and follow-up during manufacture of order.
  • Obtains quotes, selects vendor and places order for part specific procurement of rapid prototypes and any post casting processes.
  • Accomplishments: Currently working on an improvement to streamline the purchase order entry process.

Quality Clerk/Office Manager, Quality Technician, Engineering Clerk/Technician, Document and Data Control Technician, Quality Engineer

PCC Structurals Aluminum Operations
11.1997 - 06.2011
  • ISO and Sarbanes-Oxley Auditing (internal)
  • Creating and maintaining most portions of Document and Data Control
  • Quality Planning
  • Review of blueprints and customer/industry specification to determine impact on parts and Quality System.
  • Develop and maintain workstation instructions
  • Develop and maintain part routing
  • Customer relations
  • Participated in Customer and ISO/AS audits (external)
  • Worked closely with Quality Manager and Engineers for corrective actions and customer returns
  • DSQR certified for several customer including Boeing, Sikorsky, Hamilton Sundstrand, Pratt & Whitney, East Hartford, Pratt & Whitney, Canada (also hold MCL/LCS Certification), as well as others.
  • Accomplishments: Implemented process to electronically review and approve documents (specifications, procedures, and workstation instructions).
  • Implemented system for tracking source inspection results for internal and external needs.
  • Implemented Supplier Management Database to provide supplier quality and delivery reports as well as track dates for requalification and certification expirations.

Education

BS - Computer Science

Franklin Pierce University
01.2005

Skills

  • Relationship building
  • Sales team training
  • Verbal and written communication
  • Client relationship management
  • Account management
  • Vendor relationship management
  • Product and service management

Other

  • Received Competent Communicator and Competent Leader award from Toastmasters International.
  • Volunteer for several organizations including NWTF, Ducks Unlimited, and Friends of the NRA

Timeline

Sales Manager

Nu-Cast, Inc.
11.2021 - Current

Account Executive

Nu-Cast, Inc.
07.2011 - 10.2021

Quality Clerk/Office Manager, Quality Technician, Engineering Clerk/Technician, Document and Data Control Technician, Quality Engineer

PCC Structurals Aluminum Operations
11.1997 - 06.2011

BS - Computer Science

Franklin Pierce University

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