IDA MOKRA
Fishers,IN
Summary
- Adept at managing service workflows and enhancing customer satisfaction, I leveraged my expertise in cost estimation and conflict resolution at IWD LLC to significantly improve service delivery. My strong work ethic and exceptional communication skills fostered robust client relationships, driving repeat business and elevating service standards. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.
- Working as an accountant for IMI MOTORS LLC and U.S.Trading LLC has been an exhilarating experience, allowing me to navigate complex financial transactions and contribute to strategic decision-making. Over the years, I have significantly enhanced my analytical skills and proficiency i financial software, enabling me to provide more accurate insights and drive improved financial performance.
- Teaching at Kamenec pod Vtáčnikom Elementary School has been
a deeply rewarding experience, allowing me to foster a love of
learning in my students while creating a supportive classroom
environment. Over the years, I have honed my pedagogical
techniques and classroom management skills, enabling me to adapt lessons to meet diverse learning needs and inspire student
engagement. Teaching at Kamenec pod Vtáčnikom Elementary School has been a deeply rewarding experience, allowing me to foster a love of learning in my students while creating a supportive classroom environment. Over the years, I have honed my pedagogical techniques and classroom management skills, enabling me to adapt lessons to meet diverse learning needs and inspire student engagement. - Working as an operations assistant at tennis tournaments and
running races was dynamic and fast-paced, requiring strong
organizational skills, flexibility, and the ability to work under
pressure. As an operations assistant, I was involved in a wide
range of tasks across different aspects of the tournament. This
includes managing schedules, coordinating logistics, supporting the tournament staff, ensuring smooth communication between
players, officials, and spectators, and overseeing the maintenance
of the tournament venue. I assisted in the daily operations of the
tournament, including the scheduling of matches and court
assignments. I provided administrative support to players and
coaches, including arranging transportation, lodging, and meals,
coordination with volunteers to ensure efficient execution of event
tasks, from crowd control to merchandise sales, Monitoring
tournament progression and communicating with officials,
ensuring the event ran on time and within regulations, and
managing event accreditation and guest lists, ensuring smooth
access to restricted areas for authorized personnel.
- Working as a front desk clerk at the hotel was dynamic and fast paced- requiring strong organizational skills, flexibility and the ability to work under the pressure. it was an exciting opportunity to meet new people from all the world.
Overview
28
28
years of professional experience
1
1
Certification
Work History
SERVICE ADVISOR, SERVICE WRITER
IWD LLC
CARMEL, IN
01.2024 - Current
- Resolved customer complaints in an efficient and courteous manner.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Followed up with existing customers regarding past services performed on their vehicles.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed strong relationships with customers by providing exceptional customer service.
- Maintained records of customer interactions and transactions.
- Ensured that all customer inquiries were handled promptly and accurately.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Collected deposits or payments and arranged for billing.
- Oversaw warranty counseling process to manage expense controls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Greeted customers and addressed their needs in a professional manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prepared invoices for services rendered and collected payments from customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Strengthened customer retention by offering discount options.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Updated customer information in databases regularly to ensure accuracy of records.
- Processed and distributed internal and external communications.
- Took special orders in person and over telephone, generating additional revenue every month.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Prevented key account losses by researching discrepancies and correcting problems.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Accountant
IMI MOTORS
INDIANAPOLIS, IN
11.2018 - 12.2024
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Oversaw full accounting cycle and prepared applicable financial statements.
- Monitored cash flows and prepared weekly cash projections.
- Wrote reports, authored papers and organized supporting documentation.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Monitored balance sheets and income statements to evaluate financial performance.
Operations Assistant
Sport Complex LLC.
, SLOVAKIA
06.2011 - 10.2018
- Assigned work to team members and evaluated performance against standards.
- Facilitated communication between coaches, parents, and players regarding team goals and expectations.
- Hired and trained talented coaches, resulting in team of well-developed, disciplined athletes.
- Educated players on the importance of sportsmanship in order to foster a positive environment.
- Managed social media accounts including Facebook, Twitter, Instagram.
- Provided guidance on proper nutrition, hydration, and injury prevention techniques.
- Initiated creative ideas and kept recreation programs entertaining and refreshing.
- Advocated for equity and diversity within the athletic programs, promoting inclusive practices.
- Managed all travel and transportation arrangements to help athletes participate in away games and out-of-state tournaments.
- Coordinated with coaches to ensure all safety protocols were followed.
- Implemented health and safety protocols for athletes, including injury prevention and response strategies.
- Organized teams, scheduled practices, and planned tournaments.
- Managed supply inventory for team and distributed resources to meet demand.
- Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
- Provided leadership in resolving conflicts among athletes, coaches, and staff.
- Participated in strategic planning and policy development for the athletic department.
- Monitored and controlled expenses according to budgetary guidelines.
- Organized fundraising initiatives for underprivileged athletes who could not afford equipment or fees associated with playing sports.
- Collaborated with local businesses to secure sponsorships for school teams.
- Set up competitions and tournaments.
- Fostered a culture of teamwork, sportsmanship, and academic excellence among athletes and coaches.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
TEACHER
ELEMENTARY, INTERMEDIATE, JUNIOR HIGH SCHOOL
KAMENEC POD VTACNIKOM, SLOVAKIA
09.2011 - 06.2018
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Remained calm and patient in student interactions to support individual growth and development.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Supervised students throughout day, both in classroom and outside during breaks.
- Encouraged critical thinking skills and problem solving strategies among students.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Supervised after school activities such as clubs or sports teams.
- Prepared and graded subject tests for students.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Provided individualized instruction to meet the needs of all students.
- Utilized technology-based learning tools to enhance classroom instruction.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Assessed student performance through tests, quizzes and other assessments.
- Organized parent conferences throughout the year to discuss student progress.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Implemented behavior management strategies to maintain classroom discipline.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Used videos, lectures and moderated discussions to engage students during class.
Accountant Clerk
U.S.TRADING LLC.
KAMENEC POD VTACNIKOM, SLOVAKIA
01.1997 - 01.2015
- Streamlined transactions using automation systems to process payments and invoices.
- Identified potential areas for cost savings or operational improvements based on analysis of financial data.
- Performed financial calculations for amounts due, interest charges and balances.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Produced reliable reports by checking financial statements for accuracy.
- Monitored loans and accounts payable to confirm payments are current.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
- Coded invoices to maintain organized and accurate records.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Tracked and reported on departmental expenditures, contributing to cost control efforts.
- Reviewed and implemented improvements to accounting processes and procedures.
- Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
- Assisted in the development and maintenance of financial databases and software systems.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Assisted with month-end close process by preparing adjusting journal entries as necessary.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Prepared and processed payroll.
- Managed all accounting operations including billing, collections, accounts payable and receivable and payroll processing.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Received and recorded cash, checks and transfers.
- Monitored daily cash flows to ensure sufficient liquidity is available for business operations.
- Performed bookkeeping and accounting consulting services.
Front Desk Receptionist
Holiday Inn Hotel Sandton
Bratislava, Slovakia
01.1998 - 01.2004
- Updated customer information in databases regularly to ensure accuracy of records.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed and distributed internal and external communications.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Managed company calendar and scheduled events.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted customers warmly and made them feel welcome.
- Scheduled and confirmed appointments for clients and staff.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Greeted visitors warmly and directed them to correct personnel or office.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Coordinated maintenance requests for office equipment and facilities.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled incoming and outgoing mail and packages.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Input customer data into reservation systems and updated to reflect room changes.
- Completed basic bookkeeping and document filing.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Performed basic bookkeeping tasks and issued invoices as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with scheduling appointments for clients and visitors.
- Explained policies and procedures to visitors.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
Education
Master of Science - BUSINESS SCHOOL
UNIVERSITY OF MATEJ BEL
BANSKA BYSTRICA, SLOVAKIA06-2011
Skills
- Bill preparation
- Cost estimation
- Handling customer complaints
- Work order interpretation
- Service order flow
- Maintenance reporting
- Repairs scheduling
- Warranty claims process management
- Customer service
- Multitasking and organization
- Service estimates
- Price quoting
- Team player mentality
- Computer skills
- Strong work ethic
- Conflict resolution
- Records maintenance
- Documentation and reporting
- Data entry
- Reporting and documentation
- Goal-oriented mindset
- Excellent communication
- Workflow management
- Progress reporting
- Account management
- Service recommendations
- Customer consulting
- Attention to detail
- Listening skills
- Service scheduling
- Customer relationship management
- Records oversight
- Data processing
- Complaint resolution
Affiliations
SWIMMING, SKIING, HIKING, BIKING, TENNIS
Accomplishments
- I RECEIVED AN AWARD FOR EXCEPTIONAL TYPING SKILLS, WHICH HIGHTLIGHTS MY DEDICATION TO ACCURANCY AND EFFICIENCY IN DATA ENTRY TASKS. THI SRECOGNITION NOT ONLY REFLECTS MY COMMITMENT TO CONTINUOUS IMPROVEMENT BUT ALSO ENHANCES MY OVERALL PRODUCTIVITY IN VARIOUS PROFESSIONAL SETTINGS.
Certification
- TYPING CERTIFICATE
Languages
English
Full Professional
Slovak
Native/ Bilingual
Czech
Full Professional
Russian
Elementary
Polish
Elementary
German
Limited
Custom
- BILINGUAL - I SPEAK TWO LANGUAGES FLUENTLY. I AM FULLY FLUENT IN SLOVAKIAN , AND IN ENGLISH.
- I CAN COMMUNICATE VERY WELL WITH ALL KINDS OF PEOPLE, AND I AM ALWAYS CONFIDENT TO SHAARE MY IDEAS AND SPEAL WELL WHEN I AM BEING ASKED TO. I HAVE PARTICIPATED IN MULTIPLE CHOICE SPEECHES FOR MENTAL HEALT AWARENESS, AS WELL AS I AM A QUICK WORKER.
References
References available upon request.
Timeline
SERVICE ADVISOR, SERVICE WRITER
IWD LLC
01.2024 - Current
Accountant
IMI MOTORS
11.2018 - 12.2024
TEACHER
ELEMENTARY, INTERMEDIATE, JUNIOR HIGH SCHOOL
09.2011 - 06.2018
Operations Assistant
Sport Complex LLC.
06.2011 - 10.2018
Front Desk Receptionist
Holiday Inn Hotel Sandton
01.1998 - 01.2004
Accountant Clerk
U.S.TRADING LLC.
01.1997 - 01.2015
Master of Science - BUSINESS SCHOOL
UNIVERSITY OF MATEJ BEL
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