Ida Palma
Albuquerque,NM
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
19
19
years of professional experience
Work History
Commercial Property Cleaner
Peterson Property
04.2021 - Current
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Supervised supplies in inventory and submitted reorder requests.
Office Administrative Assistant
Summit Apartments
01.2011 - 03.2021
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Authored business documents to organize and emphasize information quickly and effectively.
Customer Service Representative
T Mobile Call Center
01.2005 - 11.2010
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree - Business Administration
Odessa Community College
Odessa, TXHigh School Diploma -
Odessa High School
Odessa, TX05.1984
Skills
- Bilingual
- Hospitality and Accommodation
- Customer Account Management
- Guest Services
Timeline
Commercial Property Cleaner
Peterson Property
04.2021 - Current
Office Administrative Assistant
Summit Apartments
01.2011 - 03.2021
Customer Service Representative
T Mobile Call Center
01.2005 - 11.2010
No Degree - Business Administration
Odessa Community College
High School Diploma -
Odessa High School
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