Ida Russo
Veterinary Practice Manager
New Fairfield,CT
Summary
Seeking a challenging position where experience and education may be professionally utilized while allowing for career advancement
Background includes experience and formal training in these key areas: Administrative assistance, operations management, scheduling, accounts payable / receivable, quality customer service, inventory/expense control, payroll, staff development, interviewing, hiring, training, supervision, problem solving, computers, cash management. Highly organized and dedicated self-starter who meets project deadlines, while performing multiple tasks within fast paced environment. Extensive experience in office management, and administrative roles, that produce highly efficient business operations.
Overview
18
18
years of professional experience
Work History
Practice Manager
Rarebreed Georgetown Vet
07.2016 - Current
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Identified opportunities for additional services or expansion within the practice based on market research analysis.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Improved practice revenue through effective financial management and strategic cost reductions.
Office Manager / Administrative Assistant
Noah's Ark Animal Hospital
11.2012 - 06.2016
- Responsible for daily operations of hospital / pharmacy including ownership of inventories, supply ordering and report preparation, correspondence and shipping
- Manage Accounts Payable / Receivable and expense control procedures, including bank and account reconciliation, disbursements, billing, invoicing and preparation of daily bank deposits
- Responsible for creating and updating information pamphlets in Power Point
- Duties include client follow-up, scheduling, statements, accounts receivable, customer service, maintain high quality standards, resolving problems, filing, faxing, mailing
- Implemented safety protocols for the handling of animals that ensures the safety of staff and animals.
Hospital Manager
Yorktown Animal Hospital
02.2006 - 11.2012
- Responsibilities encompassed all phases of daily operation of 2000 sq
- Ft
- Veterinary hospital including kennel and boarding facilities generating over $1 million in annual revenue
- Created and executed protocol checklist for daily and monthly responsibilities
- Supervised a staff of 15 associates, with responsibility for screening, recruiting, interviewing, hiring input, training and scheduling
- Worked with staff to maintain high level of quality standards in an ongoing basis to ensure client satisfaction
- Promoted from Reception to Tech Assistant / Exam room tech to Hospital Manager within 2 years of employment.
Education
Diploma -
Yorktown High School
Yorktown, NYSkills
Staff Management
Practice Management
Schedule Management
Performance Metrics
Decision-Making
Staff Development
Avimark
New Hire Training
Workflow Management
Continuous Improvement
Resource Utilization
Medical personnel recruitment
Timeline
Practice Manager
Rarebreed Georgetown Vet
07.2016 - Current
Office Manager / Administrative Assistant
Noah's Ark Animal Hospital
11.2012 - 06.2016
Hospital Manager
Yorktown Animal Hospital
02.2006 - 11.2012
Diploma -
Yorktown High School