Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ida S. Shek

Las Vegas,USA

Summary

With a strong work ethic and over 20 years of experience in hotel food and beverage management, I have successfully led teams in various dining establishments, ranging from casual restaurants like Red 8 at Wynn Resort Las Vegas to upscale dining experiences such as The Mansion at MGM and Hyakumi in Caesar Palace. Throughout my career, I consistently achieved restaurant goals within the company's annual budgets and timelines. My ability to collaborate and lead diverse, multicultural teams, from servers to chefs and from peers to upper management, has been a key factor in my success. Excited to apply extensive operational experience to contribute to the growth of a world-class organization. Dedicated to delivering excellent customer service that exceeds expectations.

Overview

27
27
years of professional experience

Work History

Operation Manager/Small Business Owner

Win Kee HK BBQ and Noodle
03.2019 - Current
  • Accomplished multiple tasks within established timeframes.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.

Red 8— General Manager

Wynn Resort and Casino
06.2012 - 10.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Butler Coordinator

Aria Resort and Casino
12.2011 - 05.2012


  • Coordinated travel arrangements for VIP guests and leading to hassle-free trips and enjoyable upscale experiences.
  • Collaborated with other department staff members to ensure cohesive operation of all guest requests.

Raffles Café — General Manager

Mandalay Bay Hotel and Casino
04.2010 - 10.2011
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.

General Manager Noodle Shop & Sushi Bar

Mandalay Bay Resort & Casino Las Vegas
11.2005 - 04.2010
  • Oversaw daily operations of the restaurant while maintaining staffing and cost control
  • Performed in accordance with departmental and company policies, practices and procedures
  • Performed all required Human Resources responsibilities, including fostering a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction with quality hiring, training and succession planning processes that encompass the company’s diversity commitment

The Mansion — Dining Room Manager

MGM Grand Hotel and Casino
01.2004 - 09.2005
  • Managed daily operation of The Mansion Dinning Room and represent The Mansion at departmental meetings and all other company events
  • Collaborated with Casino’s Marketing team to deliver delightful experiences and ensure superior services for all VIP guests
  • Worked closely with head Chef at The Mansion in crafting menu for VIP guests

Hyakumi Japanese Restaurant — Assistant Manager

Caesars Palace Hotel and Casino
03.2003 - 01.2004
  • Key focus on daily restaurant operation with responsibilities on daily ordering, maintenance & security issues, scheduling & distribution of all time-sensitive information to the staff such as new rules and procedures
  • Reviewed & managed staff payrolls and other related HR issues (attendance log & vacation)
  • Performed other administrative duties as required by upper management within specified deadlines

General Manager (Multiple Locations)

Hamada of Japan
09.2001 - 03.2003
  • Planned new opening of Hamada Restaurant in Rio and Stratosphere Hotels
  • Oversaw daily floor operation including interviewing, hiring, and setting up HR system
  • Interacted with customers frequently to ensure satisfaction and enjoyment of dining experience and handled unreasonable guest complaints when arise

Asian Place — Lead Food Server / Junior Supervisor

Renaissance Zurich Hotel (Marriot Group)
01.1998 - 04.1999
  • Maintained superior level of attention to food presentation and delivery
  • Processed and ensure accuracy of all financial transactions
  • Trained and inspired new and current employees to ensure top performance

Education

Bachelor of Science - Hotel Administration

University of Nevada, Las Vegas
01.2001

Food & Beverage & Special Event Management

Domino Carlton Tivoli International Hotel Management School
01.1999

Skills

  • Customer service
  • Problem-solving
  • Decision-making
  • Multitasking Abilities

Languages

Chinese [Cantonese: Mother Tongue; Mandarin: Fluent]
English: Fluent

Timeline

Operation Manager/Small Business Owner

Win Kee HK BBQ and Noodle
03.2019 - Current

Red 8— General Manager

Wynn Resort and Casino
06.2012 - 10.2018

Butler Coordinator

Aria Resort and Casino
12.2011 - 05.2012

Raffles Café — General Manager

Mandalay Bay Hotel and Casino
04.2010 - 10.2011

General Manager Noodle Shop & Sushi Bar

Mandalay Bay Resort & Casino Las Vegas
11.2005 - 04.2010

The Mansion — Dining Room Manager

MGM Grand Hotel and Casino
01.2004 - 09.2005

Hyakumi Japanese Restaurant — Assistant Manager

Caesars Palace Hotel and Casino
03.2003 - 01.2004

General Manager (Multiple Locations)

Hamada of Japan
09.2001 - 03.2003

Asian Place — Lead Food Server / Junior Supervisor

Renaissance Zurich Hotel (Marriot Group)
01.1998 - 04.1999

Food & Beverage & Special Event Management

Domino Carlton Tivoli International Hotel Management School

Bachelor of Science - Hotel Administration

University of Nevada, Las Vegas
Ida S. Shek