Summary

Overview

Work History

Education

Skills

Languages

Timeline

Ida Stevens

St. Paul,MN

Summary

Professional healthcare provider with extensive experience in fast-paced medical environments. Demonstrates strong skills in patient care, emergency response, and life-saving procedures. Known for excellent teamwork, adaptability, and reliability in high-pressure situations. Skilled in using advanced medical equipment and maintaining composure during critical incidents.

Overview

years of professional experience

Work History

EMT /ED Technician

Allina Health

Plymouth, MN

03.2024 - Current

Administered emergency medical care and treatment to patients.
Collaborated with healthcare teams to ensure rapid response during emergencies.
Operated medical equipment and maintained accurate patient care documentation.
Assisted in training new EMTs on protocols and emergency procedures.
Implemented infection control measures to enhance patient safety.
Participated in continuous education programs to stay current with medical practices and regulations.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
Controlled wounds and injuries, prepping patients for advanced treatments or maintaining conditions.
Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Contributed to a positive work environment by providing mentorship and support to new EMTs entering the field.
Utilized oxygen tanks, EKG and IVs to perform various medical procedures.

ACT Team Coordinator

RADIAS Health

Hennepin County MN

01.2019 - 03.2025

Data entry for client admission and discharge.
Prepare team documentation reports and maintain all informational databases regularly.
Collect necessary data and prepare quarterly, biannual, yearly and output/outcome reports as required for county and state.
Answer telephone and attend to client and staff issues in timely and courteous manner.
Manage clients experiencing mental health crisis on phone.
Utilize de-escalation techniques with clients experiencing crisis in office.
Schedule client's appointments.
Track client data and update spreadsheets and electronic healthcare record regularly.
Review client charts regularly for completeness and accuracy.
Inform and consult with staff for proper management of clinical documentation, court paperwork, and insurance verifications.
Prepare requests for medical records and client authorizations and maintain log of requests and records received.
Design and maintain forms and spreadsheets
Compile scanning and upload into client electronic chart.
Order and maintain supplies and equipment.
Schedule and coordinate client transport needs.
Actively participate in team meetings.
Facilitate organization and clear communication of team and client needs.
Participate on Safety Committee.
Execute data privacy practices and HIPAA.
Developed process improvements and offered actionable solutions to correct recurring issues.
Conducted new-hire trainings.
Developed solid professional relationships to broaden efficiency team.
Used advanced features of Microsoft Office to complete all necessary reports for senior management review.
Maintained central calendars and shift scheduling to meet important deadlines.

Home Health Aid

Legacy Home Care

Twin Cities Minnesota

01.2022 - 11.2022

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Traveled to clients' homes to complete healthcare services and promote continuity of care.
Provided mobility assistance such as walking and regular exercising.
Completed entries in log books, journals and care plans to accurately document and report patient progress.
Assisted disabled clients to support independence and well-being.
Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
Followed nutritional plans to prepare optimal meals.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Developed rapport to create safe and trusting environment for care.
Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Administered medication as directed by physician.
Provided direct personal care and administrative services to clients.
Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
Documented vital statistics and coordinated with health care providers.
Constructed cognitively stimulating activities.
Helped clients with managed home care, ensuring efficacy of care by monitoring health status.

Master Coordination Center Officer

Department Of Homeland Security, TSA

Minneapolis - St. Paul International Airport

08.2006 - 02.2019

Gathered, analyzed and evaluated data from various resources to identify risks/threats, discovered correlations within data, and related it to affected modes of transportation.
Influenced development of new policies and procedures and recommended changes in procedures based on observations of work, as required.
Developed working relationships that involve mentoring, constructive feedback, and positive reinforcement.
Communicated with upper management about ongoing activities.
Responded to critical and non-critical security incidents.
Created reports and briefings for senior and regional leadership.
Maintained working relationships with stakeholders, and assisted in accumulation and dissemination of pertinent communications and special events.
Utilized conflict management techniques to resolve conflicts among employees and passengers.
Maintained open communication between staff, supervisors and senior leadership.
Facilitated briefings concerning sensitive information, collected preliminary incident information, and decided about how to proceed even when information is limited.