Ida Still

• Running of home
• Meal planning
• Daily needs and care of two children
• Homeschooling, lesson planning two children three years
• Scheduling practices, health appointments, etc.

Outside Duties

• Yard maintenance, garden maintenance, design and care, landscaping

Home Based Business

• Event planning, wedding planning, party planning, decorating, MCing event
• Identified design requirements for each project.
• Created sketches and technical drawings to present design concepts to clients.

• Ran 500+ transactions per day
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Educated customers on use of banking website and mobile apps.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Maintained accurate records of customer transactions in line with bank procedures.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Counted, verified and handled bank deposits and armored car transactions.

• Trained and developed new team members in alignment with branch service standards and objectives.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Demonstrated knowledge of branch financial products, loans and lines of credit.
• Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
• Built rapport with account holders by reaching out with product recommendations and account updates.
• Developed sales strategy to meet established sales objectives.
• Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
• Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
• Coached and developed branch staff by offering constructive feedback
• Supervised team of 6-8 branch employees and made recommendations regarding performance evaluations.
• Implemented process improvements to increase productivity.
• Generated financial and operational reports to assist management with business strategy.
• Directed promotion and brand loyalty efforts to build direct relationships with customers.
• Reviewed credit applications for risk factors and credit worthiness.
• Wrote and administered employee performance reviews to monitor customer service and personal sales of 6-8 -member team.
• Produced reports for bank administrators to document long-term goals and financial status.
• Maintained friendly and professional customer interactions.
• Assessed employee performance and developed improvement plans.
• Engaged employees in business processes with positive motivational techniques.
• Complied with regulatory guidelines and requirements.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.