Ida Ward
New Llano,LA
Summary
Professional with experience in fostering strong partnerships and effective communication. Proven track record in facilitating cooperation and mutual understanding. Skilled in conflict resolution, strategic planning, and stakeholder engagement. Strong focus on team collaboration and achieving results, with flexible approach to changing needs and priorities. Reliable and adaptable, consistently delivering impactful outcomes in dynamic environments.
Overview
12
12
years of professional experience
Work History
Transition Assistance Program (TAP) Liaison Officer (LNO)
MKS2 Technologies
09.2022 - Current
- Consolidate, analyze, query, developed, visualized and implemented report information provided by the Transition Assistance Program Installation Management Command Tactical Office, Transition Assistance Program Counselors, Department of Veterans Affairs, Department of Labor, and other Transition Assistance Program Stakeholders regarding program operations, training opportunities, or other activities impacting the Army's transition lifecycle at the installation level
- Prepare Post Command level briefings-based analysis of gathered data (monthly) and upload/monitor data in the Installation Management Command Knowledge Management Portals
- Coordinate with Designated Government Representative a collaborative public affairs and marketing effort between the transition locations, Department of Veterans Affairs, the Department of Labor, and other Stakeholders for upcoming job fairs, employment summits, virtual employment events, and conferences at the Installation and local level
- Provide administrative and staff support to assist in preparing the soldier for locally sponsored job fairs, employment summits, virtual hiring events, and career days
- Provide analysis of data captured at job fairs, employment summits, virtual hiring events, and career days to provide the government with feedback about the numbers of employers, participants, persons interviewed, persons given firm offers of employment, and persons hired
- Coordinate execution of set-up and removal of exhibits and booths at approved events in the local area
- Monitor execution and implementation of questionnaires disseminated at the beginning, conclusion (exit) and post (follow-up) of transition services with the TAP customers to determine satisfaction with transition services, goal attainment (outcome) per the following four tracks (Education, Technical Training, Employment, and Entrepreneurship), and command support
- Collect, gather, analyze, query, developed and visualized the report for effectiveness and timeliness of Veterans Opportunity to Work Act and Career Readiness Standards
- Distribute Commanders reports (Eligibility, Timeliness, and Compliance)
- Review work performed in databases Transition Assistance Program XXI and Transitioning Soldiers and Counselors Reporting System to track the progress of soldiers in meeting Veterans Opportunity to Works and Career Readiness Standards mandates
- Serve as the Contract Installation Manager for hiring, training, directing, evaluating, and assisting contract staff when the Contract Installation Manger when out of office
- Interview potential applicants for job openings with Contract Installation Manager
Transition Assistance Program (TAP) Career Counselor
Inverness Technologies, INC
09.2020 - Current
- Prepare Transition Assistance Program briefings
- Assist clients as needed in preparing Individual Transition Plans, and monitor progress by notifying and encouraging completion of products (resume, gap analysis, etc.)
- Provide Initial Transition Counseling
- Conducted follow-on counseling sessions
- Ensure all separating military personnel complete a form Department of Defense-26 for Reserve Component, Pre-separation Counseling Checklist; and complete a Capstone event to receive Department of Defense-2958 and meet Veterans to Opportunity Work Force and Career Readiness Standards requirements.
- Refer separating personnel to both On-Post and Off-Post service providers.
- Conduct and offer adaptive workshops that increase knowledge on skills learned during the Department of Labor Employment workshops
- Provide instruction to clients on automated tools to include: Transition Assistance Program XXI and Resume Writer
- Assist clients in translating their Military skills into Civilian terms
- Facilitate the client's transition from the Military environment to the Civilian environment
- Participate in marketing activities and employment events
- Assessed clients skills, interests, abilities, values, and personality type to develop an effective job search strategy
- Developed individualized action plans for clients seeking employment or transitioning into new careers with the gap analysis
Customer Service Desk/Self-Checkout Host
Walmart Supercenter
12.2019 - 09.2020
- Provided friendly customer relations while aiding patrons requesting information on services, programs, and general information
- Answer questions and assist with issues that arise
- Greeted customers and aided with the self-checkout process
- Assisted customers in scanning items and entering payment information
- Verified customer IDs for alcohol, tobacco, or age restricted purchases
Bookkeeper & Billing Clerk
Pro-Temp Staffing Solutions, Inc.
07.2019 - 08.2019
- Operated a multi-line phone system
- Responded to email inquiries from potential customers
- Greeted customers and vendors
- Compiled data, computed fees, and charges
- Prepared invoices for billing purposes, computed costs & calculated rates for goods and services, and shipment of goods
- Posted data and other relevant data, and records
- Utilized computer, typewriter, calculator, and adding machine
- Maintained and reconciled general ledger accounts
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows
- Processed accounts payable and receivable transactions
Unemployment Insurance
LA Works
12.2018 - 06.2019
- Continuously applied to jobs on Indeed, Pro-Temp Staffing Solutions, and other job sites.
ACES Transition Education Counselor
Cybermedia Technologies, Inc
11.2017 - 11.2018
- Prepared and conducted educational briefings
- Assisted soldiers regarding educational goals
- Explained to student’s educational benefits (GI Bill, tuition assistance, grants, and scholarships)
- Assisted students in developing Post-Secondary education plans by providing information on college admissions requirements, financial aid options, and scholarship opportunities
- Conducted follow-on counseling sessions
- Engaged in marketing by preparing newspaper articles, brochures, and handouts
- Participated in public speaking forums
Teaching Assistant
Vernon Parish School Board
08.2014 - 08.2016
- Tutored and assisted students individually, or in small groups to help them master assignments
- Observed students’ performance, and recorded relevant data to assess progress
- Prepared lesson outlines and plans in assigned subject areas via teachers’ guidance, and submitted outlines to teacher for review
- Distributed teaching materials
Optician
Wal-Mart Vision Center
06.2013 - 08.2014
- Measured, fit, and adapted lenses and frames for patients according to their written optical prescription
- Taught proper insertion removal classes to new patients with contact lenses, and provided tips on proper care and use
- Comprehensive knowledge of operating all mechanical equipment, such as: auto refraction, pupillary distance and fitting height, binocular and monocular pupillary distances
- Contacted patient's private insurances for verification
- Excellent knowledge of basic accounting principles and procedures
- Followed the HIPAA privacy rules and disposal procedures
- Assisted customers with selecting frames and lenses that best suited their needs
- Provided information on lens types, frame styles and materials, lens coatings, and accessories
- Performed basic vision screenings to determine patient's prescription needs
Education
Professional Certificate - Data Analytics
Google
Master of Science - Human Resources Administration
Central Michigan University
Mount Pleasant, MI12.2004
Bachelor of Science - Human Services
Upper Iowa University
Fayette, IA08.1999
Skills
- Counseling
- Critical thinking
- Communication
- Statistical Analysis
- SQL
- Attention to detail
- Problem Solving
- Data mining
- Leadership
- Improved efficiency
- Microsoft Excel
- Tableau
- Programming
- Data visualization
- Data modeling
- Data cleaning and preparation
- Machine learning
- Presentation skills
- Stakeholder engagement
- Conflict resolution
- Communication strategy
- Relationship management
Timeline
Transition Assistance Program (TAP) Liaison Officer (LNO)
MKS2 Technologies
09.2022 - Current
Transition Assistance Program (TAP) Career Counselor
Inverness Technologies, INC
09.2020 - Current
Customer Service Desk/Self-Checkout Host
Walmart Supercenter
12.2019 - 09.2020
Bookkeeper & Billing Clerk
Pro-Temp Staffing Solutions, Inc.
07.2019 - 08.2019
Unemployment Insurance
LA Works
12.2018 - 06.2019
ACES Transition Education Counselor
Cybermedia Technologies, Inc
11.2017 - 11.2018
Teaching Assistant
Vernon Parish School Board
08.2014 - 08.2016
Optician
Wal-Mart Vision Center
06.2013 - 08.2014
Master of Science - Human Resources Administration
Central Michigan University
Bachelor of Science - Human Services
Upper Iowa University
Professional Certificate - Data Analytics
Google
Similar Profiles
Brad RobinsonBrad Robinson
Financial Counselor at MKS2 TechnologiesFinancial Counselor at MKS2 Technologies
James PriceJames Price
Senior Cyber Security Engineer - Enterprise Risk Analyst at MKS2 TechnologiesSenior Cyber Security Engineer - Enterprise Risk Analyst at MKS2 Technologies
Danielle HickinbothamDanielle Hickinbotham
FRONT-END WEB DEVELOPER at APEX SYSTEMS/MKS2 TECHNOLOGIESFRONT-END WEB DEVELOPER at APEX SYSTEMS/MKS2 TECHNOLOGIES